I've dyed my hair before &never had a problem using a powder bleach and a 40 volume developer. I'd let my hair grow out some after having it colored my natural color. I went to Sallys to get some help on coloring my hair in a safer manner since the bleach disturbs my hair too much. I told them that I would gladly get a bleach kit, if that's the only thing that I could use to get the desired results. (I wanted to go a natural blonde from med brown). They told me that I could do it with no problem. The first thing they told me to do was pick out a shade that I liked. It wasn't a high lift, so knowing what I do about hair color, I picked another product, close to that color, in a high lift shade. They told me that I would need a 20 volume developer, yet they kept going on about how dark my hair was. I kept asking them if that would pull enough, and they said yes. I compromised and got a 30 because I know how my hair pulls. They talked me out of the 40 telling me that it would do something totally different to my hair. — So, I get everything that they point out that I need, go home, saturate my hair as directed - this is what happens.
I notice my roots are turning red, quickly. I thought that maybe it was just what that particular color did, and I would have to go through the phases of warmth. Now... As I have this on my head, I'm thinking... It just doesn't look right, but I'll leave it on a few more minutes. I left it on for an hour and a half. I washed my hair out and was DEVASTATED. They told me that it would look one way, and it totally looked another way. My roots were carrot top red, and the rest of my brown hair that was a warm color had been toned to a mousy brown. It was horrible.
I called the hotline provided on their website and customer service was just as friendly as they could be. Apologizing over and over again for my hair.
They told me to call the store and talk to a manager. So, the next day, I waited until they opened and called the store. I talked to the manager, Tiffany, where she attempted to cop an attitude with me, stating that she was NOT A PROFESSIONAL. I explained to her that if she HAD NO KNOWLEDGE of what I needed, she should have told me that, rather than trying to make a sale and get me out of there.
I was told to call another store where the lady told me to take my receipt back to the store I got the stuff from and they needed to refund my money. She was also a manager. I went back into the store and took everything that I purchased back, empty bottles and all even though they didn't tell me to. Then, the exchanged that for something to "correct" my hair according to the manager at the North Myrtle Beach store.
They told me in order to fix it, I would need to put a medium goldish blonde on it, then pull it through a cap after putting on a filler. I was unsure, but figured since they said that the lady in North Myrtle Beach was a professional, I bought the stuff again, came home to yet another nightmare.
This time, after the filler and the color, the red in the top of my hair was worse, it was darker and more enhanced. They'd basically given me a lighter color to try to correct color that was already in my hair, which now I know doesn't work. I put the highlights in my hair, and had orange, red and yellow blotches all over my hair due to the fact that it was so multi colored to start with.
SO - I have to call customer service again. All I wanted to was to be reimbursed for what it was going to cost me to go and have my hair professionally done. I was told to drive to the Conway store where I was under the impression that they were going to give me the stuff to correct my hair for the third and final time.By this time, I couldn't even run a comb or my fingers through my wet hair because it was so damaged and breaking off. My natural wave in my hair was totally gone and it looked like straw.
I drive all the way to Conway, about 30 minutes from where I live to find out the only thing that they were going to do is give me some free cheap conditioning packets. The lady there called the district manager and asked what she could do. I had my receipt and told her that I'd already been through enough with the other stores, but she said there was nothing they could do. They acted as if I were lying about the products that I'd purchased and then told me that I didn't have the empty bottles for proof.
Then, the lady informed me that they were an at will store, much like walmart, you buy something, if it doesn't work, then they aren't liable for their product. But, what this woman didn't seem to understand is that at walmart, you don't have trained sales people in each department telling you what you need. At Sally's, when you ask, and they tell you something, you just believe them. I say, if they don't know for sure, they should tell you that they don't know, consult a professional, or at least they could take the time to call someone that does know, instead of talking about their personal lives and what they had for lunch instead of thoroughly helping a customer.
Also—if they make a mistake, they should at least be nice about it and try to right the wrong. If they would have just told me that they didn't know for sure what would happen to my hair, I would have gone with what I usually do, or just held off on doing my hair.
Finally, I had to go and get my hair redone, it was about 4 hours of tugging and pulling an coloring and lightening my already dry and damaged hair. It still didn't get totally lifted to what I wanted because of the damage done to it, so I have to walk around with light blonde hair that isn't the correct color anyway... Since they let me fry my hair telling me to just use additional conditioner on it and it would be fine.
I say that Sallys Beauty Supply owes me two things, the amount of money that I've had to spend to correct their mistake and an apology for treating me the way they did.
I will never, ever shop there again.
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