Complaint / review text:
I am at my wits end with this place. I attended Stonehawk during the summer of 2006. I witnessed a multitude of unprofessional actions by the center and it's employees. These ranged from relapsing of many counselors, refusal of medical treatment, (per former employees) counselors leaving the facility to have sex and use drugs with patients with little consequence. To date my biggest issue is the fact that when I was admitted to Stonehawk in May, within 3 weeks my sister paid the fee in full for my treatment which was around $24,900. After I left in August I had to complete all of my insurance filings because Stonehawk's insurance dept. Did not live up to the promise that they "would do everything they could to help me get some reimbursement" from my insurance company. Stonehawk filed 1 of the 3 claims, I had to request all of my records to complete the filing. The insurance company sent $8000 to Stonehawk, although my sister had paid them in full. Stonehawk cashed that check on August 18th 2007. I spoke to them about forwarding on the money that was rightfully mine. They said there would be a $399.00 "processing fee" but that they would send me the money. It is now the end of December, I have not received anything, nor have they returned any of my many phone calls.
They do not care abut their patients, only their money. The big focus of their treatment is practicing good "ethics". These are the most unethical people I have ever dealt with in my entire life. They are blatant about their greed.
It turns my stomach, to think that my sister shelled out almoast $25,000 for a hoax of a treatment facility.