Sales rep at Fitworks set up my due date without telling me what it was; I had to call ASF to find out. When told it was the 17th of the month, I said that wasn't a very good time for me and might I be able to change it. I was told by the phone rep he would have to 'research' it to see if it could be changed.
This past Friday late evening, I was left a message by this rep simply saying to call the 800 number and any clerk could help me. On Monday following this Friday night call, the first month's payment of around $31 was taken from my bank account. I was never informed whether my request for a change was granted. I never gave them consent to take $31 from my bank on the 10th of the month. I had budgeted the payment for the 17th, as I was told was my due date. BTW, you are charged $5.00 more a month if you don't set up your payments to come out automatically either from your bank or credit account.
Without going into details that are for those involved only, the debit caused my bank account to be overdrawn. That cost my $38.00. I called and immediately, and very calmly and politely, asked to speak with a supervisor. I didn't want to waste time on a phone rep.
I was nevered allowed to speak with anyone but the phone rep. She refused to let me speak to a supervisor, despite my asking at least five times to speak to one. Basically, I was told that the 'courtesy' due date change takes effect immediately. So as soon as my due date was changed, according to ASF, my fees were due for that month and they put through an electronic debit from my bank. I was never informed of the due date change, nor was it ever explained that, like every other billing entity I've ever asked to change a due date, the current month's payment would continue as set up, and the change would take place with the next billing cycle.
They are very 'sympathetic' that it wasn't explained to me, but no refund was owed nor was I going any further with this. No supervisor, no more discussion.
ASF had authorization to take an electronic debit from my bank account either on the 17th or 2nd of the month. I never gave consent for a debit on the 10th.
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