I placed my order for IMUSIC CDs (The IMusic Deep Sleep and Imusic Intelligence Suite) at a total cost of $262.75 inclusive of shipping on 8th August.
I was given Purchase Order#: 1186596125 as a confirmation of my order with a promised delivery of the products of the products within 2 4 business days.
To effect my purchase, I sent a Barclays Bank certified international money order for the required amount via FEDEX. According to the FEDEX tracking number (8618 3065 1039) which I also sent to VOLITION THOUGHT HOUSE INC, this was delivered and received by A. Wecera on 14th August at 9:49 am at their New York office on 1133 Broadway, Suite 706..
More than two months later, the products have still not been delivered.
I have sent several queries via email, voice, and fax to establish the status of my order on their website to no avail. Their standard response has been to acknowledge the receipt of my order and promise that they will process it as soon as possible. After that there is total silence.
Whenever I complain they merely repeat the same message. There even times when they denied ever receiving payment from me!
Whenever I have tried to call, using their international number, I only encounter a tape recorded instructions to leave my details to which I never get any response! Try it using the purchase order number 1186596125, and all you will get is an automatically generated message such as this one:
Dear mlemba,
Thank you for contacting us. Your support request has been received and
will be processed as soon as possible.
We have assigned your request a ticket number: VT00001128. Please include this ticket number in all your communications with us.
Do not change the subject line while replying by email.
At your service,
Volition VIP Team
Early this month on 1st October, I eventually managed to speak someone I suspect to be the founder of the company and author the book, The Mind Accelerator, Mr. Taylor Wilson.
He assured me during the conversation and by email that I would receive the products through the Purolator International courier in 2 3 weeks time. Believe you me, this was after I had paid $82 in shipping charges! Four weeks later, I still havent received anything!
Our postal service here in Zambia, ZAMPOST, which has a very strong institutional links with both Canada Post and Purolator International, has thoroughly investigated Volition Thought House claims of having sent the products and come up with nothing.
I am not given to complaining because I have had a virtually trouble free internet shopping experience. This experience has however, stretched my patience.
Musonda
Lusaka
Zambia
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