Complaint / Review
SRC, An Aetna Company
Failure to pay clames or address appeals ripoff

I have two claims denied by SRC for really stupid reasons:

First, for my wifes dentist, the reason, "This service is not eligible during the 3 month waiting period". We have been members of SRC since January 1 (6 months prior to the service date) with a switch to COBRA on or about Feb 11.

Adding insult to injury separately the doctor and I called SRC prior to having the procedure performed and were assured that we had coverage.

Second, for laboratory work, the reason These charges were made after your termination date". Even though a doctor's bill for the very same date was covered.

This is not a single occurrence these bills were re-submitted twice and each time I called SRC and after 20 to 30 minutes on the telephone we were assured that "It has been taken care of". I just went through the same run-around today.

Additionally I submitted certificates of prior service to them but each time I make a claim it is denied until I call them and someone looks up the certificates.

We made all payments in full and on time, were covered since January 1.