In May I received a Luxe gift card from my children for Mother's day and my B-Day. I was so excited it was for a lot of money and it was for any service there. I called for an appt. And they did not return my call, I called again, nothing. I drove by... Still in business but closed. After hours. I called again, voicemail box full. That happens so I gave them a couple days. Must be really busy, I called again, voicemail full? What? I drove by again, during the posted business hours, no one there. Thinking this is bad, they were closed during business hours I finally took my lunch break to go there and sure enough a woman was inside. I asked if they were open and she said soon. I told her I needed an appointment and showed her the giftcard. She said she was the new owner. The old owner was a rip off and stole from everyone. That horrible owner did not even have running hot water for the customers! Besides she looked at my card, and said, "she does not do facials." I told her the card was for anything. She shook her head, and waving her hands and arms all up in the air she said no she will not honor my gift card! I was very shocked at her rude behavior.
I asked how she could be the "Luxe" and not take the "Luxe" card? She said she just took the company name. She sounded like she was lying. That is very bad for a "new business owner" (really?) She is operating under the same name on the signs outside, on the building, same hours of operation, same phone number on the door, and gift cards available in the window!
I don't care how bad the person was before her, it is not good for her to reject a prospective new customer who has a very large circle of family, friends and neighbors. Then she is going to blame her bad service on the "bad owner" before her?
She was looking and sounding really out there... Not good for customers or a new start. Very rude and very shocking!
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