I joined LA Fitness (Hollywood Blvd location) on 5/6/07. I was told that the pool (which had been under construction) would be ready by 5/8/07.
It is now 7/8/07 and the pool has not yet been finished.
The sales rep (Artie, who is no longer at this location) said that I was free to bring a guest anytime, at no cost. This was something which he mentioned more than once during the sales pitch. The one time that I decided to bring a guest, however, the person at the front desk attempted to charge a $20 fee. After speaking to a floor manger and arguing (politely) for fifteen minutes, they reluctantly agreed to waive the fee "just this once." As if they were doing me a favor!
And now, upon viewing my recent bank statements, I noticed that LA Fitness charged the $29.00 fee twice for each month! This is in addition to the $171.00 I paid up front for "first and last month membership fees."
I called today and explained my situation. The LA Fitness employee then pulled up my account and tried to tell me that the charges were probably for the enrollment fee. She said that according to their records, I paid $104 to join. I calmly explained that the information was incorrect and that I had my bank statement right in front of me, clearly showing a payment of $171.89. She then instructed me to come in on Monday to speak with the manager, David.
I am going to cancel my membership immediately, as I see that I am dealing with a company which is both dishonest and unprofessional. Unfortunately, after reading what others have been through, I know that it will be an uphill battle!
I regret ever having joined LA Fitness. My advice to anyone considering purchasing a membership with this place, is to avoid it like the plague!
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