I visited Regis Salons in the Wolfchase Galleria Mall on February 23 to get a haircut. The first incident occured as I approached the front desk and asked the two stylists seated if anyone was available to do the cut. One of the stylists was very polite and stated that there was someone available; the other (I believe her name was Christy) sighed quite loudly, rolled her eyes, and groaned the words "Come over here." That should have been the be-all, end-all, but I figured I would give her the benefit of the doubt.
I sat in her chair and told her what type of cut that I wanted, and after looking over my hair for a couple of minutes, she asked me to come to the shampoo area to be shampooed. Now, as a Smart Style employee myself (another Regis Corporation-owned salon), I know that the shampoo comes with the haircut. But, I did not ask to be shampooed because I had already shampooed it myself that morning. I have very dry, coarse hair and if it is shampooed too often, it is a nightmare to deal with.
As she shampooed my hair, I was trying to carry on conversation with her just to be friendly; I'm that type of person. Not once did she respond to anything I said, and if she DID say anything, it was to tell the stylist next to her that she was "p*ed" about her nail breaking off earlier that day. She led me to the chair, cut my hair, thinned it out, and blow dried it. From what I could see, it looked fine.
When I was checked out, she told me that my total for all of this was $35. I know for a fact that a shampoo/cut/blowdry is ONLY $15.95 for our salon. I handed her my debit card, and when I signed the receipt and handed it back to her, she glanced at it and muttered under her breath, "typical—a no-tipper." I'm sorry, but I only tip those who do a good job and are professional.
When I got home, I started looking through my hair and was horrified at what I found—short pieces where there should be long, long pieces where there should be short. To sum it up, my husband could have taken his hedge clippers and done a better job. It is now May and I am STILL trying to grow this poor excuse for a haircut out. Luckily it has gotten long enough that I can manage it a little better, but if it had been cut right in the first place this never would have happened.
I STRONGLY suggest that if you need a haircut or style in the worst way, DO NOT visit this salon. I would rather go to a pricier salon and get the job done the right way than get a botch job performed. I as a hairdresser know that the customer comes first and should be treated professionally and in a courteous manner. And I wasn't treated this way at all. To sum it up, I will not be back.
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