I ordered 60 phentermine pills wanting to lose a few winter pounds before summer from this web-site (www.edpharmacy.Us) on February 6. My account was debited a couple of days later and my order shows a ship date of February 26. As of Today May 7 I have not received anything from this company. I have tried contacting them too many times, waiting up to one and half hours on the phone waiting for a Customer service rep. To pick up. I also tried contacting them using their online chat which proved unsuccessful as well, there is never an attendant. I did get through on one call on April 16th and was told that they would re-ship my order without any additional charges (how sweet). Tried calling today and stayed online waiting for someone to pick up for 45 minutes, NOTHING! You can't reach them through email either. Do not order from this company. I'm out $159.00 that they should have to re-imburse with interest! The time I did get through on the phone April 16th I did ask for my money to be returned and the CSR told me that I would have to file a dispute with my bank and that the company they were using to debit accounts was not the same one they are using now. I figure they change companies every month to make it impossible for the consumer to get their money back after they have stolen it. Here's their Guarantee posted on their web-site word-for-word I just copied and pasted.
Our Guarantee to You.
Let's make this simple.
We want a satisfied customer.
We want you to be happy.
So here's our guarantee to you:
Satisfaction Guaranteed!
At EDPharmacy we are dedicated to providing you with satisfaction! We feel that the most effective way to build repeat business and a lasting relationship with our customers is to treat them right, to give them good, reasonable prices, and excellent service. If we are unable to meet your expectations please contact us and we will make every attempt possible to do so and keep you a happy customer.
If you are not completely satisfied with your purchase, simply call us at 1.866.784.0682 within 14 days of receiving your order and we will gladly reimburse you.
We are a retail pharmacy subject to state and federal laws of the United States. According to these laws we are prohibited from restocking returned drugs. We are therefore unable to accept returned prescription medications but we will do everything we can to reimburse you with a re-shipment or provide you with another product of the same value.
In other words, you can order your medications from EDPharmacy risk-free!
At EDPharmacy, we want you to be confident and enjoy ordering our affordable medications. As always, we want a satisfied customer, in other words we want you to be happy.
For more information, call Customer Care 1.866.784.0682 Mon-Fri 7am-7pm Central Time
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