Complaint / review text:
I watched an informercial where Kevin Trudeau was talking to a group of women describing his new book, "Debt Cures that they don't want you to know about". After listening to him, I decided to call the number on the screen and order the book.
When I called, the person on the end was required to go through countless "up sell" items which I declined. Finally, when she finished she told me the book would ship in 4-5 weeks. She then told me if I wanted it sooner, it would be an extra $10 to ship and then I could be assured it would ship with 4-5 days vs. 4-6 weeks. I declined. I told her I assumed my credit card would not be charged until the order was shipping. She said yes, then said she didn't know. I told her if it would take Kevin 4-6 weeks to ship the book, then by law he couldn't charge my card until he was getting ready to ship it. After that, she hung up on me. I then decided to call back and cancel my order. I did this within 10 minutes of placing the order.
When I called back the same number to order I was given another number to call. I called that number and had to sit through a menu of options, none of which I applied to cancelling the order. I then selected the option to talk to a customer service person. When that person came on the line I explained the situation and told her I wanted to cancel the order I had just placed. She asked me for my reason and I told her I didn't have to give her a reason but to just cancel the order. She said she had no way to cancel an order because it wasn't in the system yet and that once it was in the system, it was too late to cancel it. I asked for her supervisor. The supervisor was nothing more that another drone like the customer service person.
I called my bank to put a stop payment on the credit card. My bank told me they could cancel my card and issue me a new one to prevent the charge from going through but it would at least 5 days to issue me a new card. However, they said the minute the charge shows up on my online activity to call them and they will dispute the charge and reverse it on my account which is what I will do.
I have never order anything online or via the phone based on an informercial that I have never been able to cancel. From what I've learned in the past hour Kevin Trudeau is a very unethical man who has a reputation for "ripping people off". He has been sued multiple times by consumers. He served 2 years in Federal Prison for bogus charges against consumer credit cards and attempted to cash tens of thousands dollars in bogus checks. He is not trustworthy!
If you see his informercial and can't live without his book, "Debt Cures" order it on Amazon.com for a fraction of his costs plus his outrageous shipping charges. You will save yourself both money and, if you decide to cancel the order, you won't have a problem doing that on Amazon.com.