I attempted to order prescription pills from Direct Diet Pills.com. I did not enter the correct Dr.'s info. (My fault, I admit.) When I received an e-mail from DDP, they informed me that they needed the correct info, or would be sending me non-prescription "replacement" pills.
I had 48 hrs. To respond to that e-mail. Within 8 hours, I responded, stating that I did not want the replacement pills... Still costing 107.99, why would I want non-prescription for the same price as prescription? I e-mailed DDP several times, stating I wanted my order cancelled, minus the non-refundable 9.99.
I did not hear back from them. After one week, I received a withdrawl from DDP on my checking account for 107.99. This was the charge for the non-prescription replacement pills that I did not agree to.
I was never informed of the brand, or what the pills would be, and do not want to spend that amount of money on a product to which I am blind. This was also stated in several e-mails.
I did not agree to any non-prescription replacement pills, and would not have chosen to spend the same amount I would have spent on prescription pills.
I attempted to call DDP several days in a row, always being placed in queue with choppy music and an occasional, "Your call is important to us, please hold, " My call was picked up on two different occasions and immediately disconnected. That was extremely frustrating. I then began e-mailing the company, telling them to cancel my order, respond to my e-mails, call me, give me some kind of response. I never heard from them. I continued to call every day for one week.
After being on hold for a total of three hours, and six phone calls, I finally got in contact with "Ginger", from whom I had received the original e-mail stating I had not given the complete Dr.info. She stated that there is an absolute no refund or return policy, which was not stated on the web-site. Only the non-refundable 9.99 fee was stated. When I asked why my e-mails were never responded to, she stated that all e-mails go directly to the technical, or sales staff. Once again I asked why my e-mails were never answered. She continued to tell me the sales staff receives all e-mails and does respond. "Ginger" was non-cooperative and would not let me speak to a supervisor.
At this point, I was extremely upset, and stated that their company was "a crock of (expletive)." I was hung up on, and had resigned myself to the fact that I got scammed, and would never use or recommend this company. A very expensive lesson for me to learn.
I checked my e-mail today, Aug. 2, and found SEVEN e-mails from DDP stating there was a problem wiht their server and my e-mails were not retrieved, therefore, could not be responded to in a timely fashion. I am under the impression that this is a ploy to con me into thinking that they are an honest company with some technical issues. I will not be duped in to believing this joke of a response. The e-mails I sent were on different days, spaced adequately enough that a company that does business effectively would not have their systems down for that period of time. This company is a RIP-OFF, and does not deserve to be in business.
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