I am a patient of Boston Medical Group. After my initial examination and purchase of their medication, I was required to order refills throught their toll free number 1-800-616-1526.
The telephone call center which takes your phone order is located in Costa Mesa, California. When ordering a refill of your medication, you are required to provide all personal details and credit card information including the 4 digit security code. Please keep in mind that I am a very intelligent consumer and I protect my credit information very carefully. I never give out this type of info to anyone, but BMG refused to fill my order without all this critical info.
One day following my initial phone order to Boston Medical Group in Costa Mesa, I was contacted by the Nordstrom Department Store - Security Department. They called me to inform me of a fraudulent attempt to use my credit card to order gift cards and have them delivered to a DHL facility located within minutes of the Boston Medical Group in Costa Mesa, California!
I immediately reported this crime to Eric Mungia at Boston Medical Group who refused to accept any responsibilty or initiate an investigation. I also made a report to the Police Department and cancelled my credit card.
Several months later, I needed to again re-order my medication and called BMG and spoke to Manager Eric Mungia who guaranteed me complete patient confidentiality and that my credit card info would be 100% secure. I placed another order and once again they insisted on all my personal info including my new credit card number and security code.
Once again, following this second transaction, my identity was stolen and the suspects attempted to make purchases through Nordstrom and an on-line jewelry company! I was forced to cancel another credit card and report the matter again to the Police Dept. I spent countless personal hours completeing my own investigation because Eric Mungia again refused to help me. I was told that Tom Messinger was in charge of the Costa Mesa office and that he refused to lead any type of investigation. My investigation revealed that on the same day that the suspects tried to order more gift cards from Nordstrom, that also tried to use the credit info from another BOSTON MEDICAL GROUP VICTIM who lives in Illinois. Based on the investigation, the Police department indicated in their final report that BOSTON MEDICAL GROUP WAS THE POINT OF COMPROMISE in these crimes.
Seven weeks ago, I wrote a very lenghty letter and mailed it certified mail to the President of Boston Medical Group, Dr. Daniel Ha. Not one single person has contacted me to address my concerns. I refuse to be victimized by this organization and I want to alert any other customer of BMG of this serious issue.
I have filed a formal complaint with the Department of Health and Human Services. They have indicated that they will investigate Boston Medical Group for violating the Federal Standards for Privacy and Individually Identifiable Health Information. I will use the internet and media to expose this issue and warn other consumers. I also intend to file a civil lawsuit against Boston Medical Group.
Please read the disturbing complaints against BMG filed in this forum by their own employees. If you are a former or present empoyee of BMG I would love to hear fron you. If you are a customer of BMG and think you may also be a victim, I really want to hear from you.
Please file your own consumer complaints and then email this website to send your contact information to me.
Thanks to usacomplaints.com for providing this forum.
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