During the early months of 2000 I purchased a Cyber Sonic electrical toothbrush via telephone. The toothbrush came with two toothbrush heads, two vials of bleaching solution, and a lifetime gaurantee. Within the first six months of use, the toothbrush completely stopped working. I took action by returning the toothbrush by way of certified mail to the manufacturer for either a replacement or a full refund.
A year and a half later, I am still waiting for a response from the company Cyber Sonic. Over the years I have attempted to contact them over the phone to speak with a customer representative and have e-mailed them with my complaint, both times I have been unsuccessful.
My credit card is currently being charged every three months for replacement toothbrush heads and cleaching vials. I have contacted my credit card company and asked for a block to be placed on these products and was denied because they said I needed speak with the merchant regarding this complaint.
Whatever help you could provide in straightening out this situation would be greatly appreciated. Thank you for your time and help!!!
Kellie
Sutton, Massachusetts
0 comments