I ordered serrapeptase from Smart Nutrition and got
ripped off. They sell enzyme products and their link
was posted on one of the health message boards that
I am a member of. I thought this enzyme may be helpful
and only wanted one bottle to try it out. They charged me $12.00 for shipping. Well, thats how I feel, ripped off.
On their invoice they have a comment that orders over
$100.00 is to disregard shipping total on confirmation,
then it says "non US orders must pay shipping charge for
$12.00"
Well, I live in the U.S. And if they can correct the
shipping order for orders over one hundred dollars then
I expected a correct shipping charge for orders in the
U.S. No where does it say that shipping is a $12.00
flate rate no matter where it is shipped.
I made 3 phone calls and the first two calls I was told
to call back at a certain time and talk to Jeff. My
thinking was that Jeff was the only person who could make
a correction to my transaction. Well, no. He is the only
one that will tell you your not getting your credit. The
other employees don't have a back bone to tell the customers that shipping refunds aren't given. This totaled up a number of dollars in long distance phone calls.
His excuses were that they want a larger order than $20.00. I told him to set a minimum order. He tried that and it didn't work. So they are sticking with cheating and ripping consumers off with the shipping price.
I am writing this to you all so you are informed because
it is so expensive buying health products by mail to begin
with. Shipping adds so much to an order especially if you
want to try the product by buying just one at first.
If you can afford to kiss off $12.00 then you won't have
a problem ordering from them and being their best customer. I thought you all should know who and what is out there.
I just sent a complaint to the Atourney Gernal of California.
I believe the public should be made aware of this.
Liz D,
Elizabeth
Harrisburg, Pennsylvania
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