On Saturday February 18th, I had my hair cut by the owner of Mr. Pink Whistle, Simon Marc. I went in with long hair (below my shoulders) and during the consult it was NEVER discussed that he would cut my hair short with many layers.instead what I asked for was a cut that would allow me to still put my hair up in a ponytail and NO short choppy layers. I repeated this several times. Simon gave me a mullet style haircut with so many choppy layers that I was no longer able to pull it back and up into a ponytail. He also cut all of the baby hairs along my forehead about half an inch short, so they were sticking straight out. I left his salon in shock and was completely devastated. I could truly not believe that he would do this to me. I spent the weekend crying and franctically trying to find another stylist who could help me fix my ruined hair. I work in a professional office environment where I support the president of the company. The only way I could go back to work was to have hair extensions put in.
So I spent Monday at a wig shop where I picked out "real hair" extensions that cost $627.85 and then spent over three hours having them put in (cost of having them put in was ($160.00). I will more than likely have to have extensions put in again, as they only last about three months before they fall out.in addition I have been told that the extensions will cause split ends. Therefore it will be about a year and a half before my hair is longer and healthy again.
I cannot stress how this experience has been devastating to me. Every morning when I look at my hair (which is still very choppy looking), it is a reminder of how unhappy and distraught I feel. It is very time consuming to style because of the many uneven lengths.
The salon did reimburse me the $150.00 for the haircut, but many of my friends and family have encouraged me to ask for reimbursement of the extensions as well. I have done so by writing a letter to Simon Marc.
Yesterday I received a VM message from the receptionist, Romy, who confirmed that they will NOT be reimbursing me for the extensions. I am very upset that Simon STILL has not returned any of my calls.instead the receptionist calls me back each time, despite the fact that she was not involved in cutting my hair or any of the discussions leading up to it. I am disappointed that Simon cares so little about a distraught customer that the receptionist returns all of my calls. I would have expected much more from him. What he did to my hair is completely unacceptable to me and feel that he should in the very least pay for the extensions and time to have them put in which totals ($787.85). This doesn't even include all of the hair products and hair accessories I have purchased to help me get through this very challenging time, or the fact that I will have to repeat the whole process again.
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