Learn from my bad experience with Lenscrafters
In May, I ordered a pair of Chanel glasses from Lenscrafters. I told them I had broken my current pair and was wearing one from 2 prescriptions ago. I asked them if they could put a rush on them and they said they couldn't because they didn't make the glasses there but it would only be 2 weeks. Five weeks later I picked up my new glasses. Within a few days they were loose and had to be tightened. No problem, except they had to be tightened every few days. After a month of this I was upset and they gave me a new pair.
Next, I was sent a questionnaire to fill out and they would send me cloths to clean my glasses with if I mailed it back to them. So I filled it out. I did have a complaint however. I said that if they sold glasses that needed to be tightened every few days they should also sell the tool to do it so it wouldn't be so inconvenient. Needless to say, I never received the cleaning cloths.
It gets better. I picked up my new glasses in July. I failed to mention that they were close to $600.in the beginning of January they were loose again so I took them to be tightened. Two days later, when I went to put them on in the morning they came apart in my hand. I took them back to the store in Providence Place Mall. I was told but the salesgirl that she was pretty sure they could be repaired. I asked if they couldn't what would happen. She told me that since it wasn't my fault (this second pair was 6 months old) that if they could get the frame there would be no charge. Fine. I was happy. For a day! I next got a call saying they couldn't be fixed but they did locate a pair.
However, they weren't the color I had but gold. I don't wear gold. And I wasn't going to get the wrong color for free but I had to pay half. I was upset and told the sales associate that I was told there would be no charge. She said she would get the glasses in the store from another store and we would go from there. A few days later the manager called and told me I would have to pay half. And not only would I have to pay half, they wouldn't even start on them until I went into the store and paid them. I have to admit that put me over the edge. I have to go into a store that promised me to replace a defective product free and now had to pay half in a color I didn't want and had to pay now. I work in Massachusetts and had to go to Providence to pay. Agh!
So I contacted corporate and talked to someone there. The bottom line is, the most they will do for me is that I have to pay 25% to get new glasses made to replace defective ones in a color I don't want to wear. Well, my husband and I both agree that we would rather give a company with integrity $600 for a new pair than give Lenscrafters another dime. That's why I am emailing this letter to any email address I can find. And I do admit, that if I replied to all in a lot of the emails I get, that soon there will be thousands of these letters out there to warn other unsuspecting people to deal with reputable companies. I wonder what the Chanel company would think about their name being out there too. I might find out!
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