In late November, I received MAXIM's December Issue, pages 227-229, and saw an advertisement for LONGitude.instead of calling in, I went to their website:
Http://www.longitudecapsules.com
I purchased 1 bottle and sent it back after 16 days to their return mailing address.in the first week of January, I received a package from CP Direct. I thought it was my refund, but it felt like another bottle—and it was. They had billed my credit card account AGAIN! At that point, I kept the package and continued calling their phone number.
In the first week of February, I received yet ANOTHER package from them. I was ALSO billed for this one. Every day since I received that package, I have called their phone number at all times during the day. It's pathetic, but I actually sat in my room doing homework all day and hit the REDIAL button every 15 minutes during their "open customer service hours."
TODAY: I called their order number (1-800-518-3492) and warned the operator about a class action lawsuit because of their non-existent "customer service line." He asked me for the first 12 digits of my credit card, my name, and my phone number. He said that I would receive a phone call from someone in "customer service" within 24 to 48 hours to help me cancel everything. Honestly, I don't know why he couldn't cancel it himself and have customer service send me my $150.00 refund. But now, hopefully we can all make $1,500 for our time calling them, paying for postage to send the bottle (s) back, and the serious inconvenience inflicted on our daily lives—like cancelling credit cards.
Bryan
Durham, North Carolina
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