Prime is now the mail order pharmacy for Blur Cross/Blue Shield of IL, whom I pay a monthly fee to for medical coverage. Without notice in November after "aquiring a ownership stake in prime" (HCSC - Health Care Service Corp. Who is the owner of BCBS of IL, TX, and MN the actual owner of record at the time of this writing), changed the provider from Walgreens to Prime. Without the knowledge of this change a prescription was sent to Walgreens in November a consumer complaints can be found that goes into detail on the Walgreens actions by searching under "Walgreens" the report is dated November 29, 7:32: 00AM.
On November 30 Prime Mail sent a letter along with the prescription Walgrrens had forwarded them that they were "unable tp procress your recent request because insurance coverage treminated on 8/2/04". This was not the case and after several phone calls to both Prime and BCBS of IL this problem was overcome. The refund chech from Walgreens (which was endorsed over to Prime Mail) along with the prescription was mailed to Prime Mail.
After waiting three weeks Prime mail was contacted and ask the status of the prescription, the reply was "we did not recive that order". Another week passed and another call was maded and for the second time "order was not received". They told me they would turn it over to the department that handles such things and i would hear shortly from them.
Another week, and yet the third call and for the third time that "order was not received". At this point Walgrens was contacted and ask if their check #52660 dtd. 11/30 had cleared the bank. Yesterday, (12/30/04) Dana with Walgreens returned my call in leas than two (2) days, and told me that the check had in fact been paid by their bank, and a copy of both back in front was in the mail to me.
Prime Mail was contacted yesterday - last person spoken with was Nikki at 877-357-7463 X-6401, who for the fourth time said that the prescription and/or check had NOT been received BUT the a order that I had sent them a few days ago had. She could not answer how a order that was not received that contained a paper check could have had the check cashed by Prime Mail.
After asking several times how can you present something for payment and have it paid that you did not receive she could not provide an answer. I ask here to please get the presriptions in the mail today (12/30/04) since I had been waiting since November 30 for the Nitro, she siad she would make a notation on the order. I ask for the phone number of the corporate office since no one in Dallas and/or Nebraska could answer how they were able to cash a paper check that they did not receive. She had me on hold for 30 minutes (total) trying to get her supervisor to talk to me, and finally offered to have the supervisor call me back.
Never had a call, so I called back this morning and spoke with Nikki who was able to give me the corporate address above but not the phone number and also told me after being ask my medications had NOT been enter into the mails yesterday. The letter that was dated 11/30/04 state "it is our commitment to you as our customer to provide you with the highest quality of service" I have seen nothing but greed - they cashed a check that they deny four times receiving and provided no medicine for it. Plus after being told they had cashed it, made no effort to step up to the plate and accept responsibliity for their actions or lack thereor.
I will ay my expense be printing a copy of this report to forward to Dr. Jemes E. Harert, Vice President & Chief Medical Officer of Prime Therapeutics, LLC who on December 10 in New York, New York has a presentation posted on the world wide web when in the statement "There are only two problems with health care: proverty and greed" is quoted. He needs to be aware greed is alive and well in his own company. Prime's accounting department take the money first thing when a order is received I was told by two of thier representatives.
If you can avoid BCBS of IL, TX, NM, MN, NE, ND. KN, and WY as well as Prime Mail I suggest you do. I have been since November trying to get medications and it will be 2005 before they are here, I was told 10-14 days AFTER prime receives the order, funny they do not wait a day to get the money.
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