Complaint / Review
Cigna medicare rx
CONNECTICUT GENERAL LIFE INSURANCE COMPANY hides prior authorization cheating patients and medicare PART D must repeat already accepted prior authorizations

As a major medicare part D provider Cigna medicare rx routinely hides previously accepted 'prior authorizations' (a method to delay or deny medicine coverage) from their patients, doctors and even customer service representatives forcing doctors offices to re-file 'prior authorizations' that were already filed and accepted causing 'gridlock' in order to delay and often (when doctors offices cant keep up for multiple requests and re-requests from multiple patients) cause drugs not to be paid for by them.
They do this more often with the more expensive drugs regardless if they are in the plan's formulary or not.
I have experienced this first hand, it is common knowledge among doctors and espescially PHARMACISTS who are routinely frustrated with these illegal (hidden behind legalities) practices.
Cigna medicare rx customer service representatives DO NOT have complete access to previously accepted prior authorizations on their workstations.