Complaint / review text:
Honestly the WORST business ever! I bought a Groupon deal for laser hair removal and was very disappointed with their customer service. Scheduling was a nightmare, and there have been multiple issues in the past few months. There have been times that I showed up for an appointment, and the lady to do the laser hair removal wasn't even there so I had to reschedule! I left multiple messages asking to speak to a manager about my concerns, and a manager NEVER called me back.
They no longer do hair removal - because "people got burned" (which I never once was burned) and then other employees said because "their machines broke." So who knows why they stopped this service, but I had 9 of my 12 sessions remaining, and they only gave me 50% of my money back for the inconvenience (I had 75% of my sessions left!).
What a nightmare!!! Do not buy any of their groupons.