Usacomplaints.com » Furniture & Equipment » Complaint / Review: American Signature/Value City Furniture Stores / Celebration Red Sofa / Chair Package - Damaged furniture / Poorly constructed furniture. Poor customer service. Poor delivery practices. #869535

Complaint / Review
American Signature/Value City Furniture Stores / Celebration Red Sofa / Chair Package
Damaged furniture / Poorly constructed furniture. Poor customer service. Poor delivery practices

I've been purchasing furniture out of this Worth City Furniture Shop for 15 years and not had an issue until my newest purchase of the "Party Red" Couch/Seat and Ottoman Bundle. ($ 1157.37). I have really created all my expenditures in the same income affiliate, Diana Ensinger, quite a long time worker. She's been mindful and useful without having to be over your neck like the majority of sales agents that focus on fee.

Anyway, the initial shipping test was a headache, two hoopies were really pulling my sofa pillows across my dirty entrance. These were free and never protected in plastic and coated in dust in the supply vehicle. The very first red banner went up.

I visited the vehicle to examine the remainder of the furniture prior to the unloaded it. They allow my on the vehicle to get a better search. I dont believe they're permitted to do this however they did. I understood instantly that used to do not need this furniture. It wasn't coated or covered and coated in vehicle dirt. I told them to delivered it back plus they wanted to deliver me another couch/seat/ottoman shipped in plastic and that I decided. I also required fresh shipping individuals with a bit more professionalism.

The following shipping arrived and also the shipping went smoothly. Following the shipping people quit, I chose to examine the furniture. I instantly discovered big reductions over the ottoman toes along with a big split about the fabric about the base material. I also discovered material split and dangling down in the base of the couch with damaged basics jagging out. A number of the toes on all the furnitre maneuver around and have to be set aswell. The rear pillows about the seat and couch are free pillows having a fiber-fill plus they seem like they're aged or badly packed. Easily lay on the sofa for fifteen minutes and obtain up, it appears like a 800 lb. Sumo wrestler continues to be resting there to get a week. The fiber-fill inside is free and it is appearing out of the pillows.

I bought this furniture in Feb. 2012 and that I named Benefit Town instantly, many times with one of these problems. I am still waiting. I actually donot actually make use of the furniture. I actually donot believe it is durable enough to sit down on. I created a dreadful error purchasing this furniture. I simply want to buy to become ELIMINATED!!! So far as the sales affiliate, Diana Ensinger, she was simply doing her work. Market furniture, get fee, overlook the client. Pawn client down to Customer Support.



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