Complaint / review text:
After receiving a much admired mirror, it was purchased for me as a Christmas gift in 2009. The mirror is currently hanging in my dining room amongst many other Z Gallerie accessories. About four months ago I noticed smoking looking round circles on the front of the mirror. I spoke with the sales associates at the store and was told that I had to contact customer service being that it was purchased over a year ago. Customer service informed me that unless I had the receipt, there was nothing they could do. They couldn't offer any suggestions at all, it wasn't their problem. They know its their merchandise and they won't stand behind the product. I had selected bedroom furniture from the store and after this experience, I will purchase from somewhere else. Very disappointed in their lack of customer service.