First, bought $2K in chesterfield sets and put warranty on them. The underpinnings gave out on both couches and destroyed my brand new $6,500 hardwood floors. I sent pictures. Floor was installed a month prior. Brick's response? Oh well — time to respond — over a month after they sent the tech who needed permission to fix the couch. I had to bug the hell out of them to even send the tech the second time to fix both couches. Offer to help with floors? NONE Response when I asked for damages? SILENCE.
Bought a king size bed set — put warranty on it. Entire bed collapsed six months later. Called for warranty. Time to respond? SIX months only and I had to fight to get it at that. Reason for the delay? They lost the file. So why didn't you return ANY of my phone calls in that SIX months then? Especially when they said you were on the phone when I called and would call me right back THREE times.
Bought a Whirlpool Sport Duet washer and dryer — class action suit US/Cda on them. Poorly designed. Mold build up is suffocating. Drum went on washer. Sensor on dryer. Who diagnosed the problem? A company I paid to come and fix them. Age of product 1.5 years. Warrantied as usual. Sent a fax for warranty TWO months ago. Warranty expiration — AUGUST. Response? NONE! I just threw them out and went to Future Shop and bought a new set.invoice — 07177SW110 The BRICK is a complete and utter waste of time. What is the point of buying extended warranty when it's clear they don't honor them. What a racket! I need a new living room set for my family room — guess where I won't be shopping.
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