I am in the centre of the terrible purhcase encounter with Ethan Allen — total baitandswitch. They cited me a cost to get a couch, and we decided to the cost and requested it. Per week later the agreement arrived within the email— it had been for $600 more (excluding duty) than we decided to.
After, numerous telephone calls, the salesperson is feigning finished storage reduction re: the cost we bought it for! She confirms that she cited us the incorrect material quality, but doesn't have any remembrance of the numbers I've created in my own catelogue. What sort of lady that has two decades expertise available might (a) supply me a using the incorrect quality of material, and (w) have no records of the estimate she offered us, is beyond understanding. More, whenever we called back again to approach the purchase, the shop established the offered cost. No note at that time that it had been a misquote. The announced "errors" within this purchase procedure are therefore amazing, they CAn't probably be unintended errors.
Unjust business practices apart, this really is merely an frustrating waste of time. We ought tonot need to have numerous telephone calls using the store to claim, discuss and combat by what we decided to. This is not a fly-by-night car dealer. We were cited and approved a cost. Per week later, a deal is available in the email, highlighting another, siginificantly higher cost.
This IsN't the client service-we anticipated from Ethan Allen. We particularly bought from their store since we believed it'd be straight forward and we would obtain a quality item. Today I've invested numerous telephone calls using the shop but still have not gotten anywhere. Their conduct and reaction have now been merely surprising.
The kicker in most of the is: we requested THE GROUND DESIGN. Same setup. Same material. Whenever a client requires: just how much is the fact that precise design? It ought to be an easy procedure for that salesperson to provide you with a precise number. Undesirable.
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