Customer service should be renamed as Delivery Scheduler, it's appropriate that's all they can do for us, that's all they did to us. For other requests the answer was "talk or call the driver" or "the driver will call you" or "call your local store, maybe they can help you" and my favorite alibi from them "we're located in Florida so we don't have any control of what the driver schedules will be that day of delivery since we're not in your state" (translation: we don't have time for you, hang up your phone Now!)
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