[Our notice towards the Government VP of Procedures, Keith Sanders is connected below for simplicity - our grievances are plainly noted. We bought this furnishings New Years' weekend.]
Dear Mr. Sanders:
On or around July 31st we shipped the linked notice for your boss Robert Spilman, Jr.By which we defined many grievances which arose through the terribly bad service-we have obtained in the Polaris Basset area. These grievances, obviously mentioned because notice, involved the next:
1) Your purchase wasn't total over ten weeks after putting and spending money on it (a custom two-piece sectional couch, seat, three finish platforms along with a credenza).
2) We weren't informed of the standing of our purchase despite repeated telephone calls inquiring into why our shipping was significantly after dark external boundaries of the shipping variety guaranteed to us.
3) 1 ½ weeks after our furniture was guaranteed to us, we obtained a broken credenza.
4) We weren't approached regarding the way the credenza could be changed. Just after numerous calls was a technician sent – despite our pleas that fix wouldn't be feasible.
5) Following The repairman’s immediate assertion the harm couldn't be changed, we again obtained no-contact from Bassett. Again, we'd to spend our time for you to merely get low-broken furniture. Again, we'd to hold back six more months, and again, we weren't informed of the standing of our purchase.
6) We believe the “pilling” of the chaise material is extreme, also it required numerous calls and excursions towards the Polaris area to obtain a substitute.
7) the trunk cushion of the chaise is smashed.
8) We obtained the incorrect alternative supplies from customer support supervisor Carmen Griffin in the Polaris shop, showing her insufficient interest and problem for the grievances, and needing still another visit to the Polaris area.
9) Upon my wife’s closing visit to Polaris to get the alternative chaise address, she was rudely dismissed by salesman Alicia Kuhn, and Carmen flat out lied and stated she'd never heard about our criticism concerning the chaise cushions.
10) We still don't possess a alternative chaise cushion, we totally anticipate our furniture to break apart more, and our encounter with Bassett is a headache throughout.
Inside your notice of June 20th you requested us to “advise if you should be not totally pleased with the results”. It'd be apparent for you should you had read our unique notice that merely getting a alternative chaise address wouldn't create us “completely satisfied”. We've obtained bad support throughout, but still don't have quality furniture.
We've delivered a duplicate of the communication to all parties concerned. We're fed up with working harder than Bassett does to be able to obtain what we've taken care of. We've not obtained anywhere near what we've taken care of, and we deserve monetary payment for getting bad item and being subjected to this experience. If Bassett cares concerning the degree of support supplied to clients, we anticipate this notice is likely to be read completely this time around, along with a careful reaction and provide is likely to be future within fourteen days of the day.
[many weeks later we obtained a notice from Mr. Sanders declaring he recognized the issues to become solved since fresh cushions were requested for all of US. None of our additional grievances or discontent was resolved in virtually any style by anybody from Bassett, and more than 1 year following the purchase, we still don't possess a acceptable group of furniture. Continue with caution.]
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