I have never wanted to commit several felonies before dealing with Raymour & Flanigan. I purchased a sofa & couch leather match reclining set a week before Thanksgiving. I had just moved and had no furniture to sit on. I fell in love with the piece I selected and received the guarantee that it will be delivered within three days, more than enough time to accommodate my guests for Thanksgiving. The original delivery date was set for 11/21/07. On the 21st my furniture did not show up within the delivery window we set up. I called the company and was informed that my furniture was no longer in stock!!! I took off a day of work to receive this furniture, and not a soul bothered to follow up with me that I my delivery was canceled. They rescheduled the delivery date to 11/27/07. To say that I was not happy was an understatement. I specifically ventured into Raymour & Flanigan because of their 3 day delivery guarantee for all in-stock merchandise. I was adamant about the furniture I selected and did not like anything else in their NYC showroom. I spoke with Kevin, the store manager, as well as Julian Armstrong, the GM of the store on numerous occasions. I reamed them several times on their lack of professionalism and basic customer service ethics.
Julian works out a deal with me. He suggests that I go to the Syracuse store due to their larger inventory. If I like something, I should give him a call and they will work out an appropriate discount for my tribulations. Julian guaranteed that he would be working the next day, Saturday, so I agreed to go out of my way, borrow a car, and take my family out there. After searching through the entire store, I did not find anything suitable or comparable to my original selection, so I call Julian to inform him of this, but, turns out, Julian was not working TODAY!!!??? I was furious.
So, December 26th rolls around, the third day taken off of work to receive a delivery. Only this time, I had spoken with Rose, one of the managers that schedules delivery... We confirmed a four-hour delivery window, my furniture was guaranteed on the truck. Well, the afternoon of the 26th rolls around and I finally get a follow up call from Elizabeth that "she's sorry, but that my furniture has somehow VANISHED from the delivery truck, along with several other customers orders." Mind you, I had just confirmed with them on more than one occasion that I was taking off work to receive this furniture and was met with guarantees by Kevin, Rose, and Elizabeth that this furniture was on the truck and that I'd finally be sitting on furniture instead of on the floor.
So, today, two months after my initial purchase, the pieces of furniture that fell in love with and vividly imagine myself sitting on will not be in any Raymour Flanigan warehouse until the end of January. I'm at an odds over what to do. I missed Black Friday specifically because I needed my furniture before Thanksgiving. My Thanksgiving plans were ruined, my X'mas plans were ruined, my three year old daughter still sits on the floor, and I'm left twiddling my thumbs wondering if I'll ever see my furniture before 2010. It's hard to walk away from a piece of furniture that you really like, especially when everything else out there does not suite your needs, but the lack of professionalism I received from R&F has driven me to the point of insanity. I wonder, could we all come together and sue these people, or put them in the spotlight on Channel 7's shame on you? Something has got to be done to bring some form of accountability to these people. Nothing that I am doing seems to be working.
Please, before going to Raymour & Flanigan, consider my experience, and others on this website.
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