Usacomplaints.com » Furniture & Equipment » Complaint / Review: Rooms To Go - Augusta, GA - Never place a mattress together!. #210435

Complaint / Review
Rooms To Go - Augusta, GA
Never place a mattress together!

My partner and that I bought a fortress mattress from areas-to go in Augusta Ga in Nov. We were informed that people might choose a day for this to become delieverd plus they might take it and set it-up for $69.99. It's an extremely large mattress and that I fresh it'd have a very long time to construct thus we settled the additional. They arrived in December about the evening they stated they'd so that as quickly because the two males arrived in the home and recognized what mattress it had been one of these stated " It have a long time to place this together and that Iam unsure we've that enough time". This will have clued me in but I allow them take it in plus they started to set it together. About 20 minute later one-man arrived and stated they did'nt have all of the items, and outlined the equipment which was absent. He explained to contact a # plus they might manage it. And so I did and informed they woman what equipment was absent and he or she stated " I'll deliver them overnight so that as quickly while you have them contact us and we shall put up a period to deliver somebody out to construct" it was overdue on Thursday, and so I waited all day long Friday with no bundle. Subsequently on Friday after understanding when fed x boats to my community I named the # back. The individual about the telephone subsequently stated "It was never requested" which she'd contact about this and contact me straight back. She never did. Therefore today I'd to hold back till Mon and phone so when I did so they stated " I've e mailed them-and tell them so when we notice from their store I'll contact you". Today it's receiving significantly less than 14 days before Holiday which was to become my grandchildren Holiday present. Nevertheless I never heard from their website.By Thursday I had been angry and named and spoken to some supervisor who again mentioned " They'venot been requested and he'd call-back". He never did. Lastly on Friday I named where I bought it and spoke to some excellent woman who stated she'd contact me straight back and she did. They explained it'd be delieved on Wed the following week and that I became popular function. It had been introduced at around 4 pm so when the males introduced it in they'd an entire new mattress. They appeared really confused about just how to place it together and mentioned " We do not have anything we require and we shall need to deliver another person out". They was speaking with somebody about the telephone and held worrying that it'd consider hours to place it together plus they had a lot more stops to create. I spoke towards the woman about the telephone, who these were speaking with and he or she stated they'd consider this fresh mattress back and send somebody out. I told them "NO" Equally bedrooms might remain till somebody might emerge who understood the things they were doing. After 1-hour and 10 minute back-n-forth about the telephone she informed the males to remain and place just as much about the the mattress together as you can. Between me and also the two males we place the mattress together in 2 hours and 20 minute, which incidentally we did have all of the items however the actual issue arrived whenever we realized that the equipment the males first stated was lacking was allinone container which the very first males who arrived had set some about the sleep together. Therefore when they had the equipment for that, then your relaxation must have been it the container, which I believe they got from the home in order to not need to remain any more.in this 10 times I'd spoken to 12 individuals who many did not understand what these were performing and also the males who arrived on the scene had never set a bed-like this together. I'll never conduct business together again. I never got any apologue or any reimbursement for the delievery cost, that we did request.

Thanks for the period,

Rhonda N


Offender: Rooms To Go - Augusta, GA

Country: USA

Category: Furniture & Equipment

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google