Complaint / review text:
This is an absolutely horrible company. They were assigned to us by our home warranty company and they have done nothing but give us a headache and NO RESULTS!
I dealt with Jill who answers phones over there and she was an unprofessional bitch.
Alex came, seemed like a nice guy said he didnt know the problem and would have to come back to "Reassess". Meanwhile, no progress happened, we called Jill, she promised to get back to me the next day after she spoke with Alex - never did. On the next call, she gave me the excuse that her office was waiting for the insurance company to get back to the them to let them know the next step.
A few days later, we called again, now they had no notes on our property in their system! To make matters worse, the company finally got back to the home warranty insurance company after a few weeks and said it must be an underground leak, despite the fact that Alex never came back to reassess anything. Now, thanks to this vendors negligence, I cannot make a claim under my warranty and I still don't know what the problem is.
I wont stop until I put this company out of business. BBB complaint and letter from my law firm to follow.