I waited in line with five people ahead of me. The lady in front of me put in her order and paid then stepped aside. Her friend then came from the someplace else in the thruway plaza, got in front of me and started ordering. She never waited in the line at all. When i informed the dunkin donut clerk that i was next, she said the women was next. I the informed the dunkin donut clerk that the women never waited in the long line. The women whom had already paid and was waiting for he order turned to me and said that she was with her. I informed all of them that i waited in line and everybody else in back of me had waited in line. I then told the clerk that the women's friend had already paid and her friend needed to wait in line. The clerk did not know what to do so she took the womens order. I looked back at the line of people waiting and they were all shaking their heads in disgust i then had a chance to place my order and re-informed the clerk that again the women had never waited in line and she was paying seperate from her friend. The clerk looked at me and said "ok" she never even apologized. I felt cheated and discriminated against. This is just another horrible worker and service i have run into at select dunkin donuts stores. I wont even go into the herkimer ny dunkin donuts anymore. The service is horrible, the management is horrible, they screw up the orders all the time and they are horribly disorganized. Once i stopped there at 7:30 am and they did not have any donuts yet. How can you have donut in your business name and not have any donyuts at 7;30 in the morning. Now i have to add the little falls nys thruway dunkin donuts as yet another horrible dunkin donuts. I've been stopping more and more at tim hortons and star bucks. Never had a problem in any of those coffee chains. Does dunkin donuts realize how many millions of dollars they lose every year because of poorly trained staff and horrible service. I have had it with dunkin donuts!!!
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