Randy Mesa is the sales rep for Atomic. I called him looking for 5,000 high watt amplifier. He told me he could sell me a 7,000 watt floor model for $1300. I agreed. I also purchased a subwoofer for $800 though I'll never know if that actually works because my amplifier never worked. I did not immediately install these into my car because I was in the process of rebuilding the entire car, motor, trans, turbo, sound, everything.
Upon connection of the remote turn on wire the amp began to crack and sizzle and it smoked for hours even after I disconnected the power immediately. I've installed multiple car audio sound systems over the years so I know the power and negative were properly connected. Though I'll never know the exact power up procedure because i never received a manual. Their were two 1 gauge power terminals and two 1 gauge neg terminals so I'm guessing it's no problem wiring into both of those terminals but I'll never know because i never received a manual. I did request one by email three separate times but they said they couldn't find a manual.
When I called Randy and told him that my amplifier popped and sizzled and smoked upon install, he said, "Oh no, What did you do?" He told me he'd check with the servicing department and get back with me. Three or four days went by and I never heard back so i contacted the owner, George Wu, by email. He informed me that the model which i had purchased had been discontinued and therefore they could not service the amplifier. I adivised him that I was not pleased and that I had never heard of an electronics company selling a product and not being able to service it. He said the only thing he could do is refer me to a "guy he knew" who was the only one he knew that serviced this type of amplifier. George had the Jeremy from Ebbco Repair email me.
I explained the problem to him, he told me to ship it to him in CA. I live in Ohio so the shipping cost me $75. Over a month later he emailed me explaining that apparently this amp was "fried" and not worth repairing. However he went on to say that he could fix it for about $350 parts and labor. I said sure, the amp cost me $1300, it's worth it!
Jeremy from Ebbco Repair wanted $200 up front for parts and $150 upon completion. I sent him $200 through paypal. 4 months and 20 emails later he advised me that it was finished and to send the remaining $150 plus shipping. I sent him $225 via paypal.
3 months and 20 emailed excuses later, i still had no amplifier. I contacted George Wu, owner of Atomic by email. I explained that i felt this repair guy had stolen my money and I was not going to receive my amp in any way shape or form. A few weeks later George explained to me that after speaking with Jeremy, he learned that Jeremy had spent the money that I had sent him for shipping and that is why it had not been shipped back. George offered to email a shipping label to Jeremy but that I would have to pay for it. I asked George if he could do the right thing and pay for the label. He refused.
I then prepaid for a UPS label and emailed it to Jeremy myself. Jeremy sent me a tracking number within days. I received the amp and immediately wired the power and ground, skeptical that after I learned he stole my paypal paymen for shipping, he'd probably not bothered to buy the parts or repair the amp. Why not just keep all the money, right?
I was right. No repairs had been made. Upon very carefully wiring ground and power the amp began to smoke again. George has not replied to my demand per email to replace my amplifier or fix it.
I want to let the public know that the customer service given to me by Atomic Loudspeakers is the worst I've received in my life. I am 33 years old and have dealt with many customer service departments.
In total, I lost $1800 between Atomic and Ebbco Repairs. My stomach still hurts, it's hard to forget. I still have 4 audio batteries installed a subwoofer ready to boom and no AMP!
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