On September 28, I placed an order for 3 of tablets Matrix One had offered for $59.99. They were showing an estimated ETA of 3-4 weeks.
The first thing I noticed that was unusual was that Matrix One debited my card the same day I placed the order despite the fact the items were only on pre-order. I work for a large internet retailer so I knew this was an unusual thing to do.
When the 3-4 week time frame came and went, I began to contact the company. I was told the tablets were held up in customs but that they would be shipping the next week. When the next week came, Matrix's website suddenly disappeared and their phone systems stopped accepting incoming calls. I immediately filed a dispute with my bank. Within days, the website went back to being active.
I continued to try and contact Matrix for a refund. Emails and calls were not returned. I finally contacted Google Wallet and opened a mediation request. At that point Google notified me that Matrix One's account had been frozen due to bad customer reviews and failure to respond to customer mediation requests. Google then notified me today that Matrix One aka Direct Merchandise Marketing, INC aka Pacatek have been banned entirely from using Google Wallet.
I finally received my refund today after 3 weeks of spending countless hours on the phone with my bank, Google Wallet and the merchant.
Do not buy from this company unless you have money to throw away without ever seeing a product!!!
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