I bought a smart phone from a Cricket store in Parker, CO and I shouldn't have. The kids running the store were unkept and had loud, unedited rap music playing. I took the phone home and couldn't get reception at my house. Over 90% of the calls got dropped. I use my phone primarily for business. I took the phone back and the sales guy had no solutions for the dropped calls. I also told him that I couldn't see the keyboard because I need reading glasses. He said too bad so sad. I filed a trouble ticket with Cricket and got no response to fix either issue. I tried to take the phone back within the 1 month return period and the store had changed ownership and was no longer a Cricket store. The sales people were the same and were entirely unwilling to help in any way to get me a refund. I refused to leave the store until they gave me some contact information to solve the problem and they called the Parker police. The Parker police arrived and told the sales people that it looked like a scam was going on. The police got them to give me the address to a different store where the phone could be returned. I called a Cricket Corporate store in Greenwood Village and asked them if they would return the phone. They said, "sure", and I drove 22 miles to the corporate store. They refused to take the phone back because they said my account was closed. Nowhere on the receipt does it say anything about having to have an open account to make a return. I have been in contact with 3 different Cricket customer service numbers and none of them return my calls or address the issue. I'm going to file suit against Cricket and file a complaint with the FCC.
0 comments