7/26/04: Purchased T-Mobile cell phone and service from Planet Wireless in San Antonio Texas. Was ASSURED by salesman, Anthony, that service would be available in my area in rural Georgia... Even after I specifially asked that question.
7/29/04: Within 100 miles of my home, got "No serice" message on phone. Called Planet Wireless from my home and was told to call T-Mobile.
7/30/04: Called T-Mobile and told them situation and WHERE I purchased phone. Was told it would be at least a year before service will be available within a 50-100 mile radius of my home. Contract was cancelled (supposedly) and was given address in Augusta, GA (60 miles from my home) to return phone for "100% refund."
8/2/04: Drove to Augusta to return phone. Was told, pretty much, "Too bad."... Even though T-Moble sent me there! Was told to return phone to Planet Wireless... 1300 miles away! Came home and called Planet Wireless. Was told to package phone and send back to Planet Wireless for "full refund."
8/5/04: Paid to have phone overnighted to Planet Wireless so it would be within mandated 14 days of purchase (they required this even though THEY are the ones who gave me the wrong information during the sale and sold me a worthless phone).
8/7/04: According to US Post Office, phone was delivered on this day. Anthony at Planet Wireless confirmed when I called him later that he had taken delivery himself.
8/20/04: Called Planet Wireless to see what was hold up on refund. Anthony told me that he had in fact gotten the phone back in "perfect condition." (The phone was still brand new!). Anthony gave me phone number of main office and told me to speak with Val Palmer. Val Palmer was not in when I called. Message and return number left.
8/21-8/25: Numerous messages left for Mr. Palmer. No response.
8/25/04: Called main office and asked to speak with owner. After putting me on hold, secretary told me that owner was on another line and took my number. I called back in 30 minutes and was told by the same lady that owner had "left two hours ago." When confronted with the discrepancy in time (she had JUST told me he was there!), she became nasty. I became miffed and told her what a shoddy operation I thought they were running there. She told me, "That just went in one ear and out the other." I told her to put this in her ear and then tell it to her boss: "If I don't have my refund in five days, I will spatter your name all over the net and contact every consumer protection agency I can find."
9/7/04: Received a BILL from T-Mobile for $50.43. Called them to remind them that contract was cancelled. Their answer: "Well you did use the phone when you had it!" I responded that even Ma Bell doesn't charge over 50 bucks for ONE DAY's service and that I had used only 65 minutes anyway. They said they would take $35.00 off the bill. I said "NO DEAL!" They sent me on a 120 mile round trip wild goose chase to Augusta and if anything, they owed ME money! I told them that I will not pay this and it had better not show up on my credit. The man I spoke with was just as nasty as he could be. I then called the Federal Consumer Protection Agency and was given several addresses to complain to. I called Planet Wireless ONE MORE TIME to give them the opportunity to do the right thing. Val Palmer would not take my call.
I really need help with this. I want Planet Wireless to return my money for the phone and after all this, to pay AT LEAST $25.00 for the long distance phone calls I have had to make. I want T-Mobile to wipe the slate clean. I don't feel that I owe them a thing. It is just redicuous what we consumers have to put up with in today's world! Thank you so much,
Beth Mother of an American Soldier (I was visiting him in Texas when all this happened!)
Beth
30434, Georgia
U.S.A.
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