I have been a valuable customer of T-Mobile since the beginning of July. Following that I added my boyfriend to my account under their family plan. We shared an account for $69.99 a month. It worked out pretty well since we were able to save money and talk for free between ourselves.
My boyfriend is a firefighter and his department uses nextel as a carrier. So in the beginning of June I called the customer service department and spoke to a representative who told me that my contract was up July 21. Therefore, he switched his number over to nextel July 25 and I stayed with T-Mobile.
I called again July 31st and spoke to 2 representatives. I asked to be upgraded to a new phone and to change my plan. The second person I spoke to (Laura) had me agree verbally to another year contract under this new $39.99 plan.
When I received my bill in August it was $500. I was charged $200 for a contract termination fee on my boyfriends line. I called the CSC and was informed by a severly rude individual named Denise that I had broken my contract by terminating a month early. As I mentioned before I had been told in June that my contract was up July 21st, well apparently that was incorrect and it was actually August 21. I went on to explain to her that I had been told the wrong date and she then said that it could have been a misinterpretation on either end. She told me that there was nothing they could do because I had broken the contract and would now have to pay the $200.
I was not happy with that so I asked to speak to her supervisor. She went on to tell me that wouldn't do any good b/c they would tell me the exact same thing she had. I said I do not care transfer me to the supervisor. George came on and began to speak to me like I was stupid and had no common sense. He told me that I two options:
1) I could pay the $200 or
2) I they could bring the other line back and I could finish out my contract for the last 30 days and the termination fee would be gone.
I explained to him that I would not pay the fee and the second option was out of the question. I told him that number was now under NEXTEL. He went on to say well I do not know what their policy is. I told him that their policy is the same as any phone company and that the number could not be brought back w/out breaking a contract w/NEXTEL.
I have had a friend helping me with this situation and everytime he calls and asks for a supervisor they immediately hang up on him. How is that right? This has been one of the worst experiences I have ever had. What happened to the customer is always right and true customer service.
T-MOBILE is full of lies and they are LIARS. Lies that we as the consumer are left to deal with.in the end we are the ones that suffer not TMOBILE.
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