Topic: (Complete Discontent on Purchase of Nokia N8 and also the Support continued it from the Nokia Care Center which in fact murdered it every time)
Specifics concerning the telephone:-
Brand & Design: Nokia N8-00
Buy Date: 16-04
IMEI Number: 356237040846105
The IMEI Quantity Of the Changed phone is: 357919046397055
Price: Rs 23,824.00 (Bought at Nokia Bangalore)
My Information:-
Title: Hani
Contact Details: 9895252919
Email: [email protected]
I'm composing this lengthy detailed concept about Nokia since Nokia pushed me to protest and refused any fix for my Nokia N8 that they themselves ruined from time to time And today only seems like an entire waste with a lot of conditions that arose whenever they set one plus they need me to maintain distributing the unit over and over. It has been occurring because the very following day following the purchase of Nokia N8 and till day that's 28th March nothing great hasbeen completed to date by Nokia apart from delivering my N8 to various support facilities and changing various components within the telephone that created various other areas not to function and today switching out to be always a total waste and today adequate to place into Nokia trashcans for recycling. Because the service-center people managed my phone with total negligence and today it appears like a cheap china poor telephone. Today after I contact Nokia for repairing it-they possibly hang-up the decision or place me on delay or place me through various IVR and finally explained to document a being that they are not prepared to repair my telephone.
Today what I am aware from all of this is that Nokia Support is a number of waste individuals who are well-equipped to keep in touch with clients to market their 2-Year extended warranty so when the clients demand warranty repair, possibly hang-up the phone call or state some crap, like "that specific component isn't protected under guarantee" of course if the client not receiving confident by that, they request you to publish your telephone at any approved Nokia Treatment center for repair and when the client drops into this lure of repair you then can know The demise of the telephone has started because you have trained with towards the slaughterhouse. When you publish your telephone, Nokia will give you you'll Something Career Linen with plenty of conditions and terms onto it after which request the client to sign up it being an arrangement. After couple weeks just in case if we obtain the telephone back they'll get back this work linen and have one to sign up various other documents. This can be a closed slide that you're delivering back again to Nokia declaring the fix was completed effectively, this occurs also before you can examine your telephone. Following this whenever you really get your telephone, it's very normal that you might surprise if this is how your phone appeared whenever you posted it. So when you request the treatment broker concerning the exterior harm done about the telephone, they state that this may have occurred type your palm or at that time of support anyhow your phone is functioning good today which isn't something which is protected under guarantee and state a chilly sorry and deliver you home.in the event you are attentive and obtain furious at their reaction they request you to publish your telephone again which occurs on and on. However they never repair something they simply produce increasingly more problems and finally inform the client the telephone he's will work for nothing and have them to buy their new selection of telephones such as the Lumina.
Now that is my problem. I purchased New Nokia N8 with 2-Year warranty. The service centre people ruined the telephone and switched it to some total garbage following its fifth support. Today I can’t actually utilize my phone because of the harm done onto it and due to the inexpensive search of the telephone. Today after I question them for fix, they inform me that I've to publish it again of course if not they refuse any repair for my N8. My Nokia N8 hasn't actually handed its first-year of its support life. Therefore my issue to Nokia is that which you men have now been performing to my phone the all 7 occasions that I posted the telephone. There is a constant set something apart from producing increasingly more issues about the telephone. Today because I'm the client who settled that Rs 23,824 for that telephone and guarantee. Should you can’t repair my telephone throughout the guarantee time, why did I spend you men for this waste? I in whatever way don’t require this waste within this situation. I want you men to repair it because it was after I posted it for you.
Various function that I'd to publish my telephone and delay and delay along side day:-
May
I bought this product being truly a lover of Nokia and love for that specification of the Nokia N8 and had utilized lots of Nokia products previously but still possess the older edition of it the Nokia N82 that will be still working great much better than Nokia N8.
This Nokia N8 was an excellent system after I first got it, appeared good-and excellent camera. I liked the unit. However I attempted some capabilities about the telephone and found realize that the telephone is just a total chaos and a lot of difficulty.
Problems:
1. The telephone can't stay attached to the web via Wireless to provide web to my Pc. It links towards the web for some time state 2 to five minutes after which it the telephone gets strung and restarts or stops and that I needed to restart the telephone for connecting over and over exactly the same problem. Occasionally it doesn’t restart rather it exhibits it's attached to both Computer and on telephone and that I am unable to get online. Therefore tried changing to 3g providers with AirTel nevertheless exactly the same problem and attempted to alter ISP like Docomo and Bsnl according to the troubleshooting supplied by Nokia treatment and help-line.
2. Occasionally my telephone forgets that it's on the community and informs my buddies who attempt to contact me that my telephone is possibly turned off or out-of protection after I am correct underneath the Airtel Structure after I arrived at understand this and appear at my telephone it suggests that it's full-coverage after which it doesn’t I would like to to call outbound or obtain any phone but in the same period I will connect with the web. But to allow the telephone come back live I should restart it or it'll never return. Therefore in evening I've to restart the telephone at least one time to check on when the telephone is online or rejecting calls. This really is really annoying since a telephone that costs that much is never designed to come under this class. I'm sure a china telephone that costs Rs 500 will have the ability to work better.
3. After I am viewing a film or going right through some tunes, the telephone restarts alone and comes straight back. This really is really annoying after I am creating a contact since all that I entered is dropped. I occasionally feel just like tossing the unit but maintain my relaxed convinced that the problem is likely to be set by Sept once the Anna Update may happen.
I discovered all these issues within the month of May itself therefore strolled towards the Nokia treatment Cotton Tele providers Bangalore Marathahalli and advised them concerning the problems they questioned me to format the telephone and also the storage after which attempt given that they were certain it had been only a software problem. I advised them that I had been a software Manufacture and had attempted all of the actions that visited in my own brain concerning the application problems. So that they stated that they'll need to start the unit to check on for problem. I stated that my system isn't a month-old and that I won't provide it for them for starting it since I have was sure when the system is available it'll never give me exactly the same efficiency. And so I stated that I required an upgraded because the telephone had some equipment harm and also the telephone wasn't a month-old. Therefore to deliver me aside they explained to hold back before Anna Software Update within the month of Sept. Therefore since I have didn’t get any repair from their store I called-up the Nokia Care help-line range: 30303838 and informed them concerning the problem, they went me via a heck large amount of troubleshooting for 40 units and that I needed to purchase the phone call and also the number stated that it had been a toll-free number but these repair they stated removed my information on telephone but nothing truly assisted and named them again and another half an hour to inform them what occurred about the last-call and again into various other troubleshooting that never had a finish. I felt shame about the specialists that attempted to assisted me he wasn't knowledge I'm a much better troubleshooter than him and that I am calling him since I have was sure it had been a hardware problem that we can't repair myself I didn’t wish to prosecute him for that ineffective troubleshooting he did, therefore prepared to hold back till the month of Sept because talking with these men were useless and waste of period for me personally and them.
September
I acquired the Anna Update and that I prepared the unit and including my memory card and built-in storage. Began the brand new method and was surprised to determine the telephone was doing exactly the same method except the search of the applying and also the camera. Used to do not place some of my information about the telephone and strolled towards the Nokia treatment Cotton Tele providers Bangalore Marathahalli and informed them the Anna Update didn't resolve my problem. So that they stated that it may be again some application problem and stated that they'll have to start the phone normally. Didn’t understand what to inform the client care woman at table requested for many supervisor. Therefore questioned me to hold back and waited all night and got a from the title Kumar his mobile phone number is: 9008074474 and that I told him my total problem he'd likewise the same to express, to start my phone. And so I told them that I'll just provide my phone on a single situation. And my situation was, open the phone only when it's needed and that I needed the phone with no scores onto it exactly the same way it was. Since I have maintained it in a sack the full time since I have got it from the container and had defensive address on-display too worth Rs1000.in the place of me asking them not to start the phone and also to don't have any scores onto it, they stated that they actually do it for brand new devices that not really each day aged to check on for equipment injury. So that they smiled and stated that I will certainly have it back the way in which it's.
But afterhours I acquired the phone back after nearly losing one whole-day there. Then I nearly cried to determine my phone in an exceedingly poor situation with plenty of noticeable scores and also the plastic event ripped out and bent with engravings of the pressure utilized and along with that, they explained that my telephone didn’t have any equipment deficiency. I talked the supervisor Kumar concerning the shattered guarantee and also the harm done on my phone he explained it had been part of the support and that's no problem, I told him this was an extremely bad support completed about the phone and need your body and also the show event of my phone back having a new one. He explained he is able to do-nothing about it and that I advised him that I'd protest concerning the problem and he strolled off stating that I will go right ahead and protest and he is able to do-nothing about this. I nearly cried that evening forgiving my phone because of its damage as well as for its slaughter.
Like A final resort I called-up Nokia help-line on 30303838.informed them concerning the problem and also the existing position of the telephone and also the issue nonetheless continues so that they questioned me to publish the telephone to Cotton Tele Providers to deliver to Nokia. And so I posted the telephone to Cotton Tele providers again on 7th and since didn't notice something from their store following the deadline that's 15th named them up plus they stated it had been under quality-control check and explained to gather it at Cotton Tele providers on 17th June. Got the phone and unearthed that the issues that I informed nevertheless stays and along with it-they offered me with scores on-display and color about the eliminated at components which were greatly noticeable. Confirmed supervisor Kumar the health of the telephone today and informed that it's getting worse today he looked over it and stated that Nokia men simply transformed the most effective plastic cover and also the IMEI number which was about the plastic cover was also damaged out. It appears today just like a phone that's managed extremely approximately and components within it jerking. I considered walking to Authorities stop for that harm but didn't understand Telengu to talk to them.
So because I'm out-of wish and certainly will need to purchase a fresh various other phone anyhow not really a Nokia Manufacturer anymore. Strolled right into a nearby location store to market absent the Nokia N8 for atleast Rs15,000 the retailer had a glance at the phone and explained that I'll not really get Rs5,000 for that system because it is open many times, I told him that it's still under warranty till 16-04 and that I told him when he desired I'll actually spend Rs-1,412 to improve the guarantee of the phone to 16-04. He's nevertheless not prepared to take the unit despite informing him that I'll purchase another Samsung Phone from him worth Rs 29,999. He explained boy I am aware the issue and that I can't go for that cost because nobody may purchase a pampered phone that's within this situation and also the one with no IMEI tag. Actually I thought so-and that's the key reason why I'm writing for you. Please support me get justice for this. Atleast for that duty I spend and also the privileges of the client. Issue why Nokia is switching out to become promoting phony items without any quality at-all and bad support facilities that ruin the phone and change it out from great to worse.
Bar Faulty manufacturer like Nokia N8 to Market in India. Why create a trick of Indians by promoting gadgets for them that's unable of lasting actually the Produce interval. For those who are scanning this please don’t purchase costly Nokia products while you may have exactly the same finish and expertise. Nokia was once great but no further. Our previous Nokia N82 is 100 times much better than Nokia N8-00. Felt like having purchased A Costly lizard that attacks me and kills me. Bye Nokia permanently.
If Nokia have been accurate they must have described that their Nokia N8 system must atleast be restarted 10 times everyday for correct operating alongside its specification. If you like to determine some critique regarding newest Nokia products please do visit www.gsmarena.com you then may realize that Nokia continues to be in dim age. Nokia is sleeping when the rest of the manufacturers are presenting Monster devices towards the marketplace Nokia continues to be asleep. Sorry I'm no further a lover.
24th September
I finally prepared to publish the phone towards the Nokia take care of the Next and also the last period given that they insisted on distributing the phone to repair it.
What exactly I did so was before I kept within the phone towards the Nokia Treatment exhibited the problems using the phone towards the Supervisor at Nokia Treatment at Marathahalli, Cotton Tele providers.
I'd shown:
1. Wireless Connection conditions that disconnects itself after two to three units of its use and also the regular restart of the telephone.
2. The harm about the phone once they got it from me for that previous two repairs that ultimately indulged it. Confirmed him the scratched out IMEI Tag about the phone that obviously suggests that the fix was continued the telephone.
3. I had been unable to show the increasing loss of community because it doesn’t occur frequently of course if he insisted I'll have introduced the phone to him various other evening when it really occurred.
I'd like every one of these problems set about the phone just then I'll take the phone because the previously discussed 1st and 3rd problems was there about the telephone in the period since I have got the phone and appears to be just like a production problem for that Nokia N8.
However The 2nd was produced from the Nokia Treatment broker because of their reckless handling of the phone and ineffective support continued the phone without attempting to determine the problem within the phone or even the design.
October
Nokia supplied me a refurbished used Nokia N8 because the unique one which I bought had demonstrated faulty and CAn't be fixed. So that they offered my telephone to another person and offered me a changed phone which was of low quality but okay. The color, IMEI number and also the display was okay. Therefore since I have didn’t have anymore time for you to waste with Nokia and since this product was okay I approved the unit in the Nokia Treatment Cotton Tele providers.
Before making the treatment centre itself I'd observed a glitch about the Equipment camera switch, it launches the pictures occasionally although not usually. I confirmed Kumar the Supervisor there this problem. He explained it had been good and after several clicks it'll come out right. And so I believed it had been okay since I have had alternate methods for capturing a photograph using the telephone.
The IMEI Amount Of the Changed telephone is: 357919046397055
March
On second of March Nokia launched an update named Belle. I did so this update about the telephone and since then your camera switch ceased operating. The telephone appeared exactly the same approach it had been directed at me by Nokia Treatment Cotton Tele providers. But that the camera switch wouldn't press or purpose. And so I prepared to publish the telephone again for fix because the switch was annoying me. This time around I had been well-aware of the prior circumstances that Nokia set me through. And so I prepared to see the Treatment middle people who I required simply the switch problem set and also the telephone back because it is please.
On March 5th
Nokia Treatment Calicut
5/3472B, Happy Property Block
Thiruthiyad Street
Opp. Baby Memorial Hospital, Calicut-4
Email: [email protected]
Mob: 9895851515
Ph: 04954016587
I posted the unit in a Nokia Care Center at Calicut plus they explained the tale of starting the phone to repair it. I related my prior encounters and requested them to please vessel the telephone to Nokia using their support demand figures: 1-12218052019 and 1-12220592674 requesting them to please consider sufficient treatment of the phone and that I simply needed the camera Shutter key set.
March 15th
I returned the fixed phone and was surprised to determine the same happen again. The switch was mounted however the situation, the most effective and base case and also the display were once more back again to their aged problems and likewise to that I realized that there is dirt within the camera-lens that occasionally created the shutter to remain nevertheless despite shutting the camera software. I offered unsatisfied feedback towards the service-center for destroying the phone again.
I asked when they might repair it. They state that this is the way they first got it from Nokia. Since the telephone appeared so poor I needed to look at if all of the capabilities about the telephone were practical and so I got the telephone house. Later in your home I observed 2 primary functions of the telephone aren't effectively practical.
1. The telephone has dropped its capability to shake because the vibe has ceased operating therefore I called-up Nokia Care help-line range: 30303838 to check on for troubleshooting. He when I believed went me on troubleshooting for around around 30 minutes and discovered the phone having some difficulty to speak using the vibe. He advised me to consider the telephone to Nokia care; I told him the telephone wasn't having this issue before getting it to Nokia Treatment. He explained he'll advance the situation and also have somebody contact me. That somebody he described held offering me missed calls once every single day before actually I really could get the call he'd remove the phone call. Oneday I had been lucky to consider her phone and he or she again requested me to consider the telephone to Nokia Treatment. I told them that, these were those who indulged the unit. What she'd to express was rude "Publish the phone then I will occupy a of course if possible-we may repair it for you”. I mentioned I want a life Nokia N8 throughout the support interval. She stated that "if you like to really get your telephone set go right ahead and publish it otherwise get purchase a new telephone and questioned me to protest easily wanted".
2. The telephone dropped its capability to capture variety, it drops range frequently and that I need to maintain it external to obtain range also it gets hotter extremely fast. It occasionally gets too warm that I will prepare onto it. It never had these problems before.
I'm not likely to place myself in danger. Once Nokia provides me a feasible treatment for work-out this case, I don’t intend to provide them with this phone again to harm it more. Possibly they have to provide me written down that they can not ruin it more and repair it or that they can provide me a functional life N8. So that in case when they ruin it more I will maintain the life atleast.
I want a repair for this once as well as for all. Delivering backwards and forwards isn't employed by me and it’s simply waste of time.
I'd used large amount of time composing this to allow the visitors understand what type of support is Nokia supplying today. Start your eyes and state bye to Nokia. I'm stating a large bye to Nokia.
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