Antivirus software rendered useless after it failed to detect a virus at the end of February. Unable to contact customer service initially; however, Bitdefender's claimed third-party IT vendor located in India 'offered' to fix problem for $400. Had computer scrubbed locally for $200 instead and Bitdefender program was removed.in response to my complaint, Bitdefender provided 2012 update (2 months late), but has stubbornly refused to issue prorated refund, even though they were negligent in not timely providing update and program was rendered useless.
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