This is the basics and part of my 4 page letter emailed to all the AT&T email address I could find:
Dear AT&T, I have experienced disgraceful customer service from your company this past month.in short, I recently moved to an area where service is minimal at best and was trying to find a way to continue using my phone. I am handicapped and unable to drive or get into town, which is an hour away, so calling customer service is the only way I can communicate with your company.
Your companies customer service (apart from Gary *) has hung up on me, failed to return calls when promised, given false information on multiple occasions, told me I was a LIAR, refused to send out warranty replacements when within warranty, and treated me like I was completely worthless. Please note that throughout all of the calls made over the last few weeks, no matter how rude a representative was to me, I never once called someone a name or cursed at them. I simply wanted what I pay for.
Basically after many calls and issues, they sent a microcell which did not help and drained my battery, refused to replace it bc they couldn't remember where it came from, and then called me a liar. The store i dealt with at one point was having conversations about cookies with her employees while i was trying to explain the situation to get an mcell mailed instead of going to a store. None of my calls ended with my issues being resolved. It took 3 weeks to get one battery mailed out to me (today) after speaking with 3 reps and 2 supervisors.
END OF LETTER: I hope this letter helps you understand this situation and how it has affected me. Because of the above issues and after being treated as horribly as I was by your staff, I believe I have no other option than to demand my service to be canceled without the 800$ ETF.in essence, I am being penalized and forced to pay despite the fact that AT&T has treated me terribly, not solved my issues, and cannot provide consistent service in my new neighborhood. I expect a call and for my account to be canceled without an ETF. I am sending a copy of this letter to your online customer service email address, the NY chapter of the Better Business Bureau, filing an official complaint online with the Federal Trade Commission, as well as posting it to my Facebook page for the entire social networking world to see how your company handles your customers and the handicapped community.
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