For six hours today, I was given the run-around for a phone defect not caused by me. I went to my local AT%T store. They told me to call a warranty number. I called the warranty number; they told me to go back to the store. I went back to the store. They said that they can see the notes by the warranty representative but would not help me.in essence, they told me that there was no truth in what the warranty department had written and told me. I told them that all of the departments were under one company: AT&T. AT&T needed to work out their employees and their loyalty to the divisions within the company. The manager offered to drive my phone to a repair office in Snellville and temporarily replace my PDA with a $40 phone. What an insult! Those people thought my concerns were a joke. They made me wait in their store for one hour before putting me on the phone with someone who was sending me a new phone. But!!! This person wanted to charge me for sending the phone. Remember—the defect is not because of me (no dropping, no water damage, etc.). I began to cry right there in the store. I called customer care to cancel my service. They offered a credit for the shipping fee, but by then I was fed up. Customer service transferred me and refused to give me direct names and numbers for the "managers". They said they could only provide an address. This address is located in North Carolina. I was to write a complaint to this address, address it to noone in particular, and expect a response. After sharing this concern, one of the "managers" gave me an area manager's number. I left a message, but I was told that there was no guarantee I would be helped and the manager is one of 300 and could be on vacation.
Someone help me! I have referred many co-workers and family members to AT&T. I pay over $100 per month for my service. I can not believe my service and time is not important to them!
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