So I purchased a phone from them after being told that the device was in
stock. It was only after I completed my purchase (a few days after)
that I was informed that my device was on backorder and wouldn't ship
for at least 2 more weeks. I thought 2 weeks was a little long but I
decided to wait. I tried to go on their website and find more info
(there was none) and also tried contacting customer service (45 mins on
hold?!), and the chat feature was completely non functional.
Fast forward two weeks later (shipped over new years so "next day shipping"
really meant 4 day shipping) and the day I am supposed to receive my new
phone, my current phone no longer has service. I was without phone
service for several hours during the day (business hours) when I use my
phone the most. I'm aware they activate your phone "upon delivery" but
Verizon showed my account had a "pending order" so there was literally
nothing I could do except wait for the phone to show up.
Chatted with their customer service on their website. They are totally useless,
definitely not native English speakers. They essentially answer your
questions by coping text from the site and pasting it into the chat box
even if that isnt really a suitable answer.
TL;DR Over all absolutely terrible customer service. They may give you a discount, but you make up the savings in frustration.
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