Overview of Criticism: Unprofessional therapy of client by Mr. Michael Depew and support made to identify my Washer is poor and unprofessional
Depth of complaint:
On Oct 19, I named Whirpool at 800-253-1301 seeking to identify an issue with my washer. Our device ceased working and that I simply notice a
Audio and some lamps about the Handle screen are working but usually the equipment isn't functioning. Whirpool subsequently called me to an Austin-foundation organization called Depew Equipment and Support Inc. Found at 5933 Burnet Road, Austin TX (known as "Depew" within this criticism).
On Oct 21 Depew delivered their specialist "David" to my home to check on my washer. I had been in the home the entire length of his visit. After screening he figured the Control Panel of my device is faulty. Though he introduced with him their own Control Panel but he never showed me my device operating when he mounted his control panel eventhough I had been in the home at that time. With my insufficient understanding at that time, I skipped seeking he show-me the equipment dealing with his control board. But he must have include me within the analysis since I have was simply house and really should have now been his effort. Anyhow David subsequently stated that the sum total price of the control panel plus support is $194.03 along with the analysis charge of $81.19. I had been astonished using the price since operating applied washer on craigslist simply charge $150. Additionally its my choice and option easily dont purchase the component from their website so long as they did the right analysis because that's what I will just spend. And so I stated I will just pay him for his analysis of $81.19 by personal check. He released mean account with consideration # 4250979. I also believed that I really could obtain a cheaper handle panel online-which I did so. I requested a control panel from ApplianceZone.com as well as talked having a specialist called Kelly. But foundation about the signs I associated with her, Kelly confidently stated that the problem is NOT using the control panel however the Handle screen may be the one which is defective. But because David has individually examined my device I chose to buy a control panel. Once the panel came on April 25 I instantly mounted it as its simple to deploy since I have adopted easy directions just how to set it up myself. Nevertheless when I mounted the brand new control panel it demonstrated exactly the same problem as before. And so I named David within the telephone and he explained the brand new control panel I bought can also be defective which I've to displace it... That we did immediately. Then your 2nd fresh control panel came on November 8 so when I mounted it, precisely same problem again demonstrated. Which was after I thought possibly David misdiagnosed my Washer. And so I tried calling Depew exactly the same day-but wasnt ready to achieve David. Alternatively another man called Kenneth responded the telephone. He explained that David has got the correct analysis but I insisted that I remembered David never showed me the washer operating so just how could genuinely believe that. Therefore Im questioning he got the right analysis. Sincethe man wasnt supporting me at-all, I chose to visit individually their shop on November 8 at 5933 Burnet Rd Austin TX to obtain an audience using their supervisor. Then I achieved the supervisor called Michael Depew (who in the beginning was reluctant to expose herself) who in my opinion can also be who owns the company. After presenting myself and described the problem and informed him that I wasnt pleased with the support made by David since with 2 fresh handle panels exactly why is my device nevertheless no longer working and so I doubt David got the right analysis. I had been a client and that I was wishing they'd discover a way to assist me since I have currently paid them $81.19. But to my shock, this Michael Depew was so rude, his reaction was "We've completed our work, you're on
Your personal today. We dont need your company. Good-Bye" I stated "is that this the way you handle your visitors?" he answered me "this is the way I handle you". I felt discriminated and insulted by his unprofessionalism. I couldnt imagine an operator of the company managing a person like that. Before I quit I told him that I'll record him to Whirpool given that they called Depew in my experience and that I might also are accountable to the Texas Atty Standard. He simply stated "proceed do what you would like to complete. We've nothing related to you" I couldnt think we've a company operator such as this within Austin TX. I truly enjoy you assisting me with this specific problem with Depew Equipment esp
With this specific problem using their supervisor Michael Depew. I also need reimbursement of $81.19 for that analysis because they dont deserve to become compensated as well as must spend me the price of the
Control panel $85.13 due to their misdiagnosus.
You need to be informed folks of Austin about that organization Depew Equipment and Support Inc. Esp their supervisor Michael Depew who's rude, discriminatory to customers. Mr. Depew just considers of revenue and never great customer support.
Never trust the corporation Depew Equipment and Support Inc. Because they just think about obtaining cash from you and never mind how poor they make their support.
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