We approached Equipment RX on Sunday, December 6 and questioned when they might identify and restore a Dacor range/stove. They promote factory-trained specialists which are EPA-Certified. Additionally they declare to possess significantly more than 10 years of expertise in detecting and fixing home appliances, including top end appliances. They delivered two fix males out late that evening. They looked over the number and stated it required a thermostat along with a top circuit board. These were likely to purchase the components and let's understand once they might return. We settled them $70 (money) towards the fix. Their services charge is $65 and, when they execute the repairs, the $65 could be taken in the complete cost.
They eventually approached us on December 16 and organized in the future out between 1:00 pm and 4:00 pm. They reached 6:15 pm that evening. Once they exchanged the circuit-board, nothing changed. The stove however didn’t function. Both males that turned up this time around weren't exactly the same males which were below on December 6th. Because the world board didn’t repair the problem, they stated the initial analysis was incorrect and we required the trunk circuit board. The left us a fix bill but didn’t cost us. We were initially informed that because the circuit-board they changed wasn't the issue, they'd abandon this in position. The main one they got out was still great.in those days, we requested the dark bezel and stated they might substitute that after they returned using the proper circuit board.
They called on December 23rd and stated the component was in however they couldn’t set us about the routine. They initially stated they'd schedule us the same time frame they named to express the component was in. We informed them that people required the stove fixed, advised them of the guarantee plus they nevertheless wouldn’t set us about the routine. I told them we were really disappointed using their support and were likely to contact the BBB. At that time, they place us about the routine for that morning. Two males reached 1:30 pm and changed the trunk circuit board. The stove worked at that time. These were prepared to substitute the bezel (a $300 component) and discovered they didn’t possess the dark one we requested however they had a bright one. We informed them we didn’t need the bright one mounted plus they attempted to speak us involved with it. At that time, we informed them we didn’t need them to displace the bezel using the proper component. We'd look after that later.
We received a telephone call on January 7 plus they informed us they had a need to return into substitute the leading circuit-board with this previous component. At the moment, 32 times had approved. We've no method of comprehending that they'd substitute the leading circuit-board with this previous component. We completely think this can be a dubious business training. How frequently do they market a classic component as new? This causes people problem.
We think the corporation turns up immediately, gathers their $65 assistance cost after which returns to complete the job at their discretion. We also think they're not factory-trained plus they are not experts. This happened before Holiday plus they got away our capability to make use of the stove for many of the month of Dec. The corporation doesn't surpass it ads and it is extremely frustrating.
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