I was originally referred to R&R Electronics from LG for a malfunctioning microwave in my rental property. R&R came out to assess what was wrong. They indicated that the entire door needed to be replaced so they ordered it. It took 10 days to receive this replacement door, which they then informed me that it was the wrong one. They then reordered the 'correct' door from LG.
This same process happened 3 times, each time with them blaming LG for sending the wrong door. So here I am 6 weeks after my initial call and I'm no closer to getting my microwave repaired. Not to mention, my tenant informed me that the repair man was insulting me for not just replacing the microwave. I had just bought it 3 years previous so I'd hope that's not the recommendation they give all customers.
Anyway, I finally 'fired' them and requested a refund of the service charge since they hadn't succeeded in fixing anything. After much negotiation and threats, they finally agreed to refund the $50. Unfortunately, this wasn't the end. After 2 weeks and no check, I called them and they informed me that they'd mailed the check and they weren't sure where it was. I asked them to resend the check... They said they'd 'look into it'. What a joke!
It's now been 4 months since my original service call. I kept calling and eventually spoke to someone who claimed to be the owner. He apologized and claimed that their repair shop had burned down. I think he wanted me to tell him to not worry about the $50. I just sat there and told him that wasn't my problem and I still wanted the refund. He again said he'd have his front office people look in to it. Still nothing.
Long story short... Avoid this horrible company at all cost. They deserve to go out of business!!!
0 comments