I purchased Nero 9 product to create DVDs from my pictures in 2009 or 2010. I received a charge on my credit card that I did not authorize from Nero that showed a charge: 27 Jan Asknet-Shops.com. Karlsruhe.inquiry, did not get person name, said, I was emailed a year ago that I had free usuage for their product for one year and I would be charged for it usuage.
1. I did not receive this email. 2. I did not authorized Nero to charge my credit card company. 3. I did not received any prior notification. 4. I did not receive any updates on their product. 5. I did not order a newer version of their product.
The person I spoke with would not take the charge off. He refused to transfer me to his supervisor.
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