My experience WASN'T positive. After researching camcorders, I placed order with Fumfie. I checked reputations, Fumfie rating seemed acceptable compared to others. However after placing order I observed the following:
A) Confirmation email does not show order number, total cost.
B) Got call to confirm order. Had to make corrections: they said order was for 2 cameras. Actually it was for 1.
C) They said i ordered 2 year extended warranty. I didn't.
The person I spoke with appeared to be cooperative and go out of their way.
D) Until I asked them to confirm exactly total. They said $863 something whereas camcorder I ordered was $789 incl. Shipping and no tax. They said "oh that's for insurance which is required... So its like over 60 bucks for insurance?
E) I cancelled order which they did promptly (received cancellation email from them). Went to UPS site, UPS charges like 0.90 for every $100 so for a $800 order it should be like $7.20
Not $60.
Yet this is Fumfie's game - to show a "teaser price" as bait - so it shows up among the lowest totals on internet price comparison search engines but then tally up higher totals. Presumably they hope to upsell or add accessories to make up for the teaser price which apparently is very little profit for them.
When they sense customer wouldn't go for the bait, they go out of their way in accommodating cancellation of order. Get the drift?
Stay AWAY from fumfie, dishonest business. Wouldn't recommend them anymore no matter what little positive comments there are. On their website and order pages nowhere is it apparently of a steep insurance charge. The emphasis is on "Free Shipping". Get the picture?
Sam, NJ
0 comments