We purchased the Rack 2 filer version 5.0. When we did so, we installed it on our computer but didn't put the product key in right away. After 32 days, the trial version expired and the product key was nowhere to be found. Upon calling their office, I was told that they "could see my purchase on file, but there's just no way we can give you a product key, so you'll have to purchase another full version." This is crazy-this software was purchased 40 days ago (now) and they have my purchase on record, and asked my to email them my receipt. But there's no way they can give me a 16 digit code? Thats insane, and someone's making a lot of money off of it!
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