Complaint / Review
Straight Talk/tracphone Wireless, Inc
Unsatisfactory customer service

Telephone No.: xxx-xxx-xxx

Serial No.: xxx xxx xxx xxx xxx xxx

To Whom It Worries:

I named your Customer Support Division today (5/10) at 11:00am. I talked to some customer support consultant (didn't get his title, but he was greatly accented) to revise my charge card info and also to buy fresh airtime for my telephone (present support ended at nighttime on 5/10/10). I invested a large amount of time-on the telephone with this specific customer support representative (23 units) while he was allegedly upgrading my charge card info and helping me with logging-in to my online bill. Since I have had 12 hrs left of my present airtime, he recommended that I wait till roughly 11:00pm, then record into my consideration at Straighttalk, and go to buy the new airtime, so there could be no disruption of support; and so I might make use of the outstanding time-on my prior service card. Upon signing into my consideration, I came across the client service representative hadn't updated my charge card info, and by that point the Client Service Division had shut (he likewise didn't note they shut at 10pm) and that I was not able to buy airtime, therefore leading to the disruption of my phone support. He described when there is something disruption, that there is no promise that I'd keep my existing telephone number.

So far as I'm worried, this really is completely undesirable and poor customer support. That which was the purpose of investing 23 units about the telephone to make sure that my charge card info was confirmed and updated, when actually he didn't achieve this? It has produced an enormous trouble for me personally, and that I will require my company to a different company if this problem isn't solved to my pleasure. I'll contact your "Customer Support" Division again very first thing each morning to solve this problem, and that I completely be prepared to keep my present telephone number, because my mistake in protection was completely through the neglect of one's client service repetition and through no-fault of my own personal.

Doris C.