Welcome to AT&T wireless! My wife and I have forever had different wireless service providers. So we were trying to switch to a family plan with the same provider. We wanted to check which service provider is offering better deals during Christmas. Thanks to the popular "i-phone", I decided to switch my (sprint) service to AT&T. Went through their online system to add a new line for an i-phone (a christmas present to my wife) and realized to have to have a data plan for $30. I decided to get online customer service help (a CS rep on chat) to help me with my order. I asked the chat representative - if I am allowed to share the data plan between the two phones on a family plan. The rep in the chat window gave me an enthusiastic "YES!"; that was the turning point, I decided to place an iphone order for $200 with an additional line of service. I should have known its the "standard switch and bait" tactics from AT&T to cheat customers during Christmas.
I spoke to the CS rep later over phone and she told me that i have to have a separate $30 plan for my other smart phone line. I asked her to access my chat records with the previous CS rep - so that she can confirm that this is exactly what they had promised me - but she said she didnt have access to the records. Transfered me to a manager - who was equally horrible and gave me a "sorry there is nothign we can do! We are sorry you were given misleading information by our chat representative, but we can't do that". I am 100% sure they have access to the chat info! I asked her to transfer me to their online survey that i am supposed to take after the call - "Sorry sir, once you have been transferred, you can't be put back on the survey." followed by a cold "is there anything else I can help you with?"
Since i work for a ".com" and need access to email — Now i am stuck with having to either return my phone and incur a $35 restocking fee and loose out on the activation fee.
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