If you have problems with Delta Camera, notify the NY BBB, and the manufacturer of the product they are misrepresenting (these companies don't like it when retailers make their products look bad.) Don't let Delta Camera get away with ripping you off!
Better Business Bureau Serving Metropolitan New York, Inc. 257 Park Avenue South, 4th Floor New York, NY 10010-7384 Phone - 212.533.6200 http://www.newyork. BBB.org/
Sony Customer Service: 1-239-768-7547
Canon Customer Service: 1-800-828-4040
Nikon Customer Service: 1-800-645-6689
-just tell the customer service rep to connect you with someone to report a retailer who is misrepresenting their product, and ripping off their customers, and possibly selling gray market goods.
My Story: Saw what I thought was a good deal on a sony hx1 digital camera on the delta camera website, so I placed the order online. John C. From Delta Camera called me the next day and asked me if I wanted a '2 hour or 5 hour' battery with that order. Thinking it was included in the price I had already paid, I opted for the 5 hour battery. He used a phone with a lot of static, so it was difficult to understand anything he was saying (others have reported a similar tactic with this company). It wasn't until he was about to hang up that I tried to confirm that there will be no additional charges. At this time he told me that the battery is an additional charge, and that the 5 hour battery is $70. I figured I would have to pay this no matter where I bought the camera, and agreed. I immediately looked the camera up on the Sony website and found that it comes with a battery lasting about 200 minutes. I called John C. Back within 5 minutes and requested to cancel the order. He refused to cancel the order and said that it had already shipped (literally within 5 minutes!). When I double checked the charges on my credit card, I found that he charged me an additional $30 than he said he would.
Today I refused the shipment, and I plan to chargeback with my credit card company. I'm just hoping they won't accept any restocking fees because these worthless scoundrels don't deserve a dime!
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