Best Buy thank you for reminding me to never believe the hype. My parents decided to buy me a laptop in August. (First year of college) When I was searching for the perfect laptop I was told time after time that best buy was the best, that they have amazing customer service and that they have the best computers. Of course I went there and looked at their computers and couldn't help but agree. So I decided to take my business there. (Mistake #1).in case anyone was wondering yes best buy has amazing customer service if your computer works. If you have to upload a program or get rid of a virus or want to find fun new attachments these are the people for you! If you want competent individuals who are organized and keep you informed than maybe try Fry's, Wallymart, or Radioshack. My computer worked splendidly until October 12th when it wouldn't charge. Having the utmost confidence in best buy I took it to them thinking that they would get it fixed quickly and efficiently. (Mistake #2) I went to best buy and talked to Steve a geeksquad employee, we'll call him inept Steve.inept Steve who was extremely kind but seemed to know nothing about computers told me that he suspects that I have a bad AC/DC Jack on my computer. I being completely computer illiterate smiled and shook my head and asked how long he suspects it should be.inept Steve made it seem like it would be a week or so, that it was a minor problem that could be easily repaired. He then asked if I could give him permission to send it out to the major store and that I will be informed throughout this process. I still having faith in best buy but wondering why they couldn't do it in store said yes. (Mistake #3) Seven days go by and still no information. Day nine while I was getting somewhat used to my computer withdrawals I get a call. I don't recall her name but we'll call her dim-witted Debby. Dim-witted Debby proceeds to tell me that it must have been my ac adapter that was broken because it worked fine in the bigger store. That I should come to the store and pick up my laptop and get a new ac adapter. A little pissed off / yet extremely excited that I can get my computer back I go to best buy. A geeksquad employee proceeds to tell me my computer works and goes to get it. He comes back to the counter and to prove to me it works gets out a store AC adapter. Plugs it in, no charge. Smiles. Makes an awkward joke. Takes it out. Puts it back in. Tells me that this must be an old AC adapter and goes to get another one. Plugs it in, no charge. Smile. Makes an awkward joke. Takes it out. Repeats twice. "Sooo geeksquad employee my computer needs a new ac adapter ehh?" Pulling a line out of the Best Buy Bullshit handbook he says, "I'm sorry for your inconvenience, we'll send it back to the big store so that they can recheck it. Rest assured since this will be your second time having to send your computer in for the same problem you will be put on top priority." Instead of saying "No geeksquad employee, I believe that you're full of crap. I would like my computer so I can get it fixed somewhere else. I've wasted too much time with your crappy company already" and storm out in some sort of blaze of glory. I stood and scowled and remembered I don't have any money to get it fixed and since this is free service I might as well, because hey this time I’ll be "top priority". (Mistake #4. Side note: Remember you get what you pay for. Them fixing this was free so they are doing a crappy job. Life sucks I know.) This all brings me to today. October 29. Being fed up with library computers with strange fluids on the keyboard I decided to call Best Buy. A best buy employee "Brainless Ben" answered the phone. Told me that the big store has stood by their answer that it is the AC adapter, that it worked just fine for them. But wait I thought that your instore "new" ac adapter didn't work. What ac adapter are they using and if so can I have one? Brainless Ben tells me that my computer will be shipped tomorrow and that the store should receive in 3-5 days. Being even more pissed off I decide to do something, to get my message heard... To complain. So I decided to call customer service. To file a complaint. Following ten minutes listening to an excruciatingly uncatchy song I get to speak to a customer service representative. I tell her my whole story with such a conviction, such a passion, that even her cold heart must have melted... Not. She tells me that when I went in October 12th that I should have brought in my AC adapter. That, it was a vital piece of the puzzle. (Note: I am in love with my laptop. It is such a vital piece of my day, especially as a student.By day 4 I probably would have given my first born child to get my laptop back, and she doesn't think that I would take the time to give them such a "vital" piece of the puzzle? No time from the 12th until now did anyone tell me that I needed to bring my ac adapter? I brought in my ac adapter October 12th but Inept Steve didn't tell me to give it to him. It was in the same bag that he took the laptop out of, he could have easily taken that too) I explain to her about the ac adapter situation. She being another mindless drone of best buy tells me that "she is sorry for my inconvenience" and she will file the report.
Best Buy I loved you. You and I had the best relationship for a couple of months. But you see things just aren't working out. It's not you it's me, well actually it is you. But I feel like i've outgrown you. I feel like we need some time apart. I think that I should see other computer repair places. They just have the time for me that you don't. I'm sorry that this is so sudden, and of course i'm sorry for your inconvenience.
-Josephine
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